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accessRights:"restricted"
~isPartOf:"Journal of service management"
~subject:"Service quality"
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Service quality
Satisfaction
8
Customer satisfaction
7
Kundenzufriedenheit
7
Consumer behaviour
5
Dienstleistungsqualität
5
Konsumentenverhalten
5
Zufriedenheit
4
Beziehungsmarketing
3
Relationship marketing
3
Arbeitszufriedenheit
2
Einzelhandel
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Job satisfaction
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Measurement
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Messung
2
Retail trade
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Affect
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Arbeitskräfte
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B2B communities
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Betriebliche Wertschöpfung
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Betriebsform
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Collective well-being scale
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Communities for professionals
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Consumer psychology
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Cost management
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Customer experience
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Customer value
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Dienstleistung
1
Double jeopardy
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Emotion
1
Emotional contagion
1
Employee commitment
1
Employee performance
1
Employee retention
1
Employee satisfaction
1
Employee well-being
1
Environment
1
Feelings-as-information
1
Field study
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Beierlein, Andrea
1
Bustamante, Juan Carlos
1
Chou, Cindy Yunhsin
1
Hogreve, Jens
1
Kingshott, Russel P. J.
1
Kong, Titus Tak Chuen
1
Laud, Gaurangi
1
Leo, Wei Wei Cheryl
1
Leroi-Werelds, Sara
1
Rubio Benito, Natalia
1
Sharma, Piyush
1
Swinnen, Gilbert
1
Willems, Kim
1
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Journal of service management
International journal of hospitality management
28
Journal of retailing and consumer services
26
Journal of business research : JBR
10
Service business
10
The journal of services marketing
10
Journal of hospitality marketing & management
9
Journal of travel and tourism marketing
8
Services marketing quarterly
8
International journal of quality & reliability management
7
International journal of contemporary hospitality management
6
Journal of air transport management
6
Tourism management : research, policies, practice
6
International journal of bank marketing
5
International journal of services, economics and management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
The international journal of bank marketing : IJBM
5
Tourism management perspectives : TMP
5
International journal of education economics and development : IJEED
4
International journal of pharmaceutical and healthcare marketing : IJPHM
4
International journal of productivity and quality management : IJPQM
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Technological forecasting & social change : an international journal
4
The service industries journal
4
Total quality management & business excellence
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Asia Pacific journal of marketing and logistics
3
Business and Economic Research : BER
3
Health care management review : HCM review
3
International journal of event and festival management
3
International review on public and non-profit marketing
3
Journal of Islamic marketing
3
Journal of financial services marketing
3
Journal of financial services marketing : JFSM
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of marketing for higher education
3
Journal of service theory and practice : JSTP
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Journal of vacation marketing
3
Marketing intelligence & planning
3
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ECONIS (ZBW)
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1
Service system well-being : scale development and validation
Laud, Gaurangi
;
Chou, Cindy Yunhsin
;
Leo, Wei Wei Cheryl
- In:
Journal of service management
34
(
2023
)
3
,
pp. 368-402
Persistent link: https://www.econbiz.de/10014337973
Saved in:
2
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
3
Measuring customer experience in physical retail environments
Bustamante, Juan Carlos
;
Rubio Benito, Natalia
- In:
Journal of service management
28
(
2017
)
5
,
pp. 884-913
Persistent link: https://www.econbiz.de/10011801824
Saved in:
4
The impact of customer value types on customer outcomes for different retail formats
Willems, Kim
;
Leroi-Werelds, Sara
;
Swinnen, Gilbert
- In:
Journal of service management
27
(
2016
)
4
,
pp. 591-618
Persistent link: https://www.econbiz.de/10011563715
Saved in:
5
Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
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