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~isPartOf:"Journal of service research : JSR"
~type_genre:"Aufsatz in Zeitschrift"
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Salespeople
6
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6
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5
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5
frontline employees
5
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4
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Altman, Daniel
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Journal of service research : JSR
Industrial marketing management : the international journal for industrial and high-tech firms
107
Journal of personal selling & sales management
72
Journal of business research : JBR
67
The journal of personal selling & sales management : JPSSM
46
The journal of business & industrial marketing
42
Journal of the Academy of Marketing Science
28
Journal of retailing and consumer services
27
Journal of business-to-business marketing
24
Journal of marketing
17
Journal of retailing
15
Journal of marketing theory and practice : JMTP
13
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
11
Journal of marketing education : JME
11
Journal of service research
11
Journal of marketing theory and practice
10
European journal of marketing
9
Journal of business ethics : JOBE
9
Asia Pacific journal of marketing and logistics
8
Journal of marketing research
8
International journal of hospitality management
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
7
Journal of marketing research : JMR
7
International journal of retail & distribution management
6
Marketing intelligence & planning
6
Marketing letters : a journal of research in marketing
6
European journal of marketing : EJM
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
The marketing review
5
Journal of marketing analytics : JMA
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
Journal of service theory and practice
4
Market : review for marketing theory and practice
4
Vision : the journal of business perspective
4
Australasian marketing journal
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of bank marketing
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of logistics : research and applications
3
International journal of services, economics and management
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ECONIS (ZBW)
6
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1
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
2
The emergent field of organizational frontlines
Singh, Jagdip
;
Brady, Michael
;
Arnold, Todd
;
Brown, Tom
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 3-11
Persistent link: https://www.econbiz.de/10011647467
Saved in:
3
The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
Saved in:
4
Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon
;
Arnold, Todd J.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
Saved in:
5
Securing frontline employee support after an ethical scandal : the moderating impact of response strategies
Walter, Benjamin von
;
Wentzel, Daniel
;
Tomczak, Torsten
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 417-432
Persistent link: https://www.econbiz.de/10011606978
Saved in:
6
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
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