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accessRights:"restricted"
~subject:"Customer satisfaction"
~subject:"Kundenzufriedenheit"
~subject:"Tourism marketing"
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Customer satisfaction
Kundenzufriedenheit
Tourism marketing
Travel agency
189
Reisevermittler
187
Tourism
76
Tourismus
76
E-commerce
58
Electronic Commerce
58
Online retailing
54
Online-Handel
54
Tourism industry
52
Tourismuswirtschaft
52
Consumer behaviour
48
Konsumentenverhalten
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Holiday behaviour
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Urlaubsverhalten
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Hotellerie
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Dienstleistungsqualität
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Service quality
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Internet marketing
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Beziehungsmarketing
18
Relationship marketing
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Tourismusmarketing
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Website
17
Preismanagement
16
Pricing strategy
16
Confidence
13
Online travel agency
13
Vertrauen
13
Viral marketing
13
Virales Marketing
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China
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Law, Chun Hung Roberts
4
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1
Albayrak, Tahir
1
Alonso-Almeida, María Mar del
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1
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1
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Journal of travel and tourism marketing
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
International journal of hospitality management
2
Journal of business research : JBR
2
Journal of hospitality and tourism insights
2
Journal of hospitality marketing & management
2
Journal of vacation marketing
2
Service business
2
Tourism management perspectives : TMP
2
Asia Pacific business review
1
BWL Tourismus 8-2011
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
EuroMed journal of management : EMJM
1
International journal of contemporary hospitality management
1
International journal of electronic business : IJEB
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of networking and virtual organisations : IJNVO
1
Inventi impact: retailing & consumer services
1
Inventi impact: supply chain & logistics
1
Journal of Islamic marketing
1
Journal of information & knowledge management : JIKM
1
Journal of promotion management : JPM
1
Journal of retailing and consumer services
1
Journal of vacation marketing : an international journal
1
Manthan : journal of commerce and management
1
Online reputation management in destination and hospitality : what we know, what we need to know
1
Revista globalización, competitividad y gobernabilidad : revista cuatrimestral : GCG
1
Tourism economics : the business and finance of tourism and recreation
1
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ECONIS (ZBW)
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1
Factors influencing recommendation of sub-Saharan Africa travel products : a Hong Kong-Kenya importance-performance analysis
Choy, Monica W. C.
;
Kamoche, Ken
- In:
Tourism economics : the business and finance of tourism …
28
(
2022
)
4
,
pp. 1101-1128
Persistent link: https://www.econbiz.de/10013267992
Saved in:
2
Specifics of online reputation management of hotel services intermediaries and their role in reputation creation
Kvítková, Zuzana
;
Petrů, Zdenka
- In:
Online reputation management in destination and …
,
(pp. 91-110)
.
2023
Persistent link: https://www.econbiz.de/10014284888
Saved in:
3
Double blades : does a sharing platform benefit from integration to a popular OTA platform?
Li, Chunhong
;
Deng, Lingfei
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
40
(
2023
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10014285173
Saved in:
4
Factors affecting consumers' behavioural intention to book travel products online using e-commerce : a case of online travel agencies
Sujood
;
Hamid, Sheeba
;
Bano, Naseem
;
Jameel, Syed Talha
; …
- In:
International journal of electronic business : IJEB
18
(
2023
)
3
,
pp. 269-298
Persistent link: https://www.econbiz.de/10014309281
Saved in:
5
Developing a Muslim tourism market : the perspective of travel agencies
Hsu, Po-Yi
;
Ku, Edward C. S.
;
Lai, Tzu-Ching
;
Hsu, …
- In:
Journal of hospitality and tourism insights
5
(
2022
)
1
,
pp. 166-185
Persistent link: https://www.econbiz.de/10012879055
Saved in:
6
Customer participation, value co-creation and customer loyalty : evidence from Umrah travel agencies in Indonesia
Mursid, Ali
;
Wu, Cedric Hsi-Jui
- In:
Journal of Islamic marketing
13
(
2022
)
3
,
pp. 628-648
Persistent link: https://www.econbiz.de/10012880208
Saved in:
7
Examining the influential components of tourists' intention to use travel apps : the importance-performance map analysis
Pipatpong Fakfare
;
Noppadol Manosuthi
- In:
Journal of hospitality and tourism insights
6
(
2023
)
3
,
pp. 1144-1168
Persistent link: https://www.econbiz.de/10014364002
Saved in:
8
Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen
;
Kamalanon, Piyanoot
;
Janupiboon, Thanyamai P.
- In:
Service business
16
(
2022
)
4
,
pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
Saved in:
9
Power of apologetic responses in online travel community
Guo, Xiaoshu
;
Ye, Qiang
;
Law, Chun Hung Roberts
;
Liang, Sai
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
Saved in:
10
The determinants of e-tourism websites for tourists while selecting a travel destination
Chatterjee, Sheshadri
;
Majumdar, Dipasree
;
Misra, Sanjay
; …
- In:
International journal of electronic marketing and …
13
(
2022
)
3
,
pp. 334-359
Persistent link: https://www.econbiz.de/10014309743
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