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isPartOf:"Achieving excellence in retail banking"
~isPartOf:"International journal of bank marketing"
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Personal banking
36
Privatkundengeschäft
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Consumer behaviour
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Leichtfuß, Reinhold
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Achieving excellence in retail banking
International journal of bank marketing
Die Bank
87
The international journal of bank marketing : IJBM
48
Journal of financial services marketing : JFSM
30
SpringerLink / Bücher
30
Europäische Hochschulschriften / 5
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Bank- und finanzwirtschaftliche Forschungen
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Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
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Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
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Revue d'économie financière : revue trimestrielle de l'Association Europe finances régulations
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Risikoprofiling von Anlegern : Kundenprofile treffend analysieren und in der Beratung nutzen
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Schriftenreihe des zeb
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The international journal of human resource management
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ECONIS (ZBW)
36
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Amidst technology, environment and human touch : understanding elderly customers in the bank retail sector
Mason, Michela Cesarina
;
Zamparo, Gioele
;
Pauluzzo, Rubens
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 572-600
Persistent link: https://www.econbiz.de/10014267107
Saved in:
2
Does brand attachment protect consumer-brand relationships after brand misconduct in retail banking?
Shimul, Anwar Sadat
;
Faroque, Anisur Rahman
;
Cheah, Isaac
- In:
International journal of bank marketing
42
(
2024
)
2
,
pp. 183-204
Persistent link: https://www.econbiz.de/10014521071
Saved in:
3
How relatedness-supportive CSR enhances brand happiness : a relationship motivation theory perspective
Gilal, Faheem Gul
;
Gilal, Naeem Gul
;
Gilal, Rukhsana Gul
; …
- In:
International journal of bank marketing
42
(
2024
)
2
,
pp. 226-257
Persistent link: https://www.econbiz.de/10014521085
Saved in:
4
The effects of the theory of planned behaviour on the switching propensity of retail banking customers at different critical switching incidents
Georgiou, Maria
;
Daskou, Sofia
;
Anastasiou, Athanasios
; …
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1872-1898
Persistent link: https://www.econbiz.de/10014470748
Saved in:
5
The moderating role of high- and low-involvement product types on customer loyalty and satisfaction in banking : an Australian perspective
Hinchcliff, Mercedez
;
Kyriazis, Elias
;
McCarthy, Grace
; …
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1974-2004
Persistent link: https://www.econbiz.de/10014470763
Saved in:
6
Omnichannel retailing with brand engagement, trust and loyalty in banking : the moderating role of personal innovativeness
Quynh Tran Xuan
;
Hanh T.H. Truong
;
Tri Vo Quang
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 663-694
Persistent link: https://www.econbiz.de/10014267112
Saved in:
7
Exploring the reasons for bank-switching behavior in retail banking
Zhao, Cong
;
Noman, Abu Hanifa Md.
;
Asiaei, Kaveh
- In:
International journal of bank marketing
40
(
2022
)
2
,
pp. 242-262
Persistent link: https://www.econbiz.de/10013165362
Saved in:
8
Impact of perceived brand localness and globalness on brand trust to predict customer responses towards retail banks : the case of Trinidad and Tobago
Rambocas, Meena
;
Narsingh, Sunita Sandy
- In:
International journal of bank marketing
40
(
2022
)
4
,
pp. 701-723
Persistent link: https://www.econbiz.de/10013396395
Saved in:
9
Excellence in retail banking
Leichtfuß, Reinhold
- In:
Achieving excellence in retail banking
,
(pp. 3-12)
.
2004
Persistent link: https://www.econbiz.de/10003865230
Saved in:
10
High-performing banks : climbing to the top
Leichtfuß, Reinhold
;
Merkle, Thomas
;
Mihov, Valentin
; …
- In:
Achieving excellence in retail banking
,
(pp. 13-30)
.
2004
Persistent link: https://www.econbiz.de/10003865235
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