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isPartOf:"European journal of marketing : EJM"
~isPartOf:"Business horizons"
~subject:"Customer satisfaction"
~subject:"Success factor"
~type:"article"
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Customer satisfaction
Success factor
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European journal of marketing : EJM
Business horizons
Industrial marketing management : the international journal for industrial and high-tech firms
22
The journal of personal selling & sales management : JPSSM
14
Journal of business research : JBR
13
Journal of the Academy of Marketing Science
13
Journal of personal selling & sales management : JPSSM
11
The journal of business & industrial marketing
11
Journal of retailing and consumer services
9
Journal of retailing
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The service industries journal
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4
Journal of service research : JSR
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Asia Pacific journal of marketing and logistics
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Australasian marketing journal
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International journal of retail & distribution management
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Journal of managerial issues : JMI
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Journal of marketing channels : ... distribution systems, strategy, and management
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Journal of marketing management : MM
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Journal of marketing research : JMR
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Journal of service research
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Psychology & marketing
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European journal of marketing
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International journal of hospitality management
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Journal of business & economics research
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Journal of business ethics : JOBE
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Three essays on success factors of digital and non-digital services
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Vision : the journal of business perspective
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Academia : revista Latinoamericana de administración
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Acta Universitatis Danubius / Oeconomica
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Advanced e-business research : international trends & issues
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Agricultural and resource economics review : ARER
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An introduction to industrial service design
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Asia-Pacific journal of management research and innovation : APJMRI
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Business ethics and leadership : BEL
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Business strategy series
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ECONIS (ZBW)
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1
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
2
Sales leadership icons and models : how comic book superheroes would make great sales leaders
Rapp, Adam
;
Ogilvie, Jessica
;
Bachrach, Daniel G.
- In:
Business horizons
58
(
2015
)
3
,
pp. 261-274
Persistent link: https://www.econbiz.de/10011286509
Saved in:
3
The role of the sales employee in securing customer satisfaction
Evanschitzky, Heiner
;
Sharma, Arun
;
Prykop, Catja
- In:
European journal of marketing : EJM
46
(
2012
)
3/4
,
pp. 489-508
Persistent link: https://www.econbiz.de/10009535669
Saved in:
4
Fraudulent consumer returns: exploiting retailers' return policies
Harris, Lloyd C.
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 730-747
Persistent link: https://www.econbiz.de/10003989123
Saved in:
5
The effects of coaching on salespeople's attitudes and behaviours : a contingency approach
Onyemah, Vincent
- In:
European journal of marketing : EJM
43
(
2009
)
7/8
,
pp. 938-960
Persistent link: https://www.econbiz.de/10009525817
Saved in:
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