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isPartOf:"Harvard business review : HBR"
~isPartOf:"European journal of marketing : EJM"
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Harvard-Business-Manager : das Wissen der Besten
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Aktuelle Aspekte in der Dienstleistungsforschung : [im November 2013 fand an der Ludwig-Maximilians-Universität München der 17. Workshop Dienstleistungsmarketing statt, der vom Institut für Marketing ausgerichtet wurde]
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Die Erneuerung des Vertriebs
Stern, Rainer
- In:
Harvard-Business-Manager : das Wissen der Besten
38
(
2016
)
2
,
pp. 62-69
Persistent link: https://www.econbiz.de/10011535144
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2
Der Wert der Gestaltung
Waber, Ben
;
Magnolfi, Jennifer
;
Lindsay, Greg
- In:
Harvard-Business-Manager : das Wissen der Besten
37
(
2015
)
1
,
pp. 34-44
Persistent link: https://www.econbiz.de/10010461069
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3
Workspaces that move people
Waber, Ben
;
Magnolfi, Jennifer
;
Lindsay, Greg
- In:
Harvard business review : HBR
92
(
2014
)
10
,
pp. 68-77
Persistent link: https://www.econbiz.de/10010417527
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4
Service employees and customer phone rage : an empirical analysis
Harris, Lloyd C.
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 463-484
Persistent link: https://www.econbiz.de/10009733023
Saved in:
5
The role of the sales employee in securing customer satisfaction
Evanschitzky, Heiner
;
Sharma, Arun
;
Prykop, Catja
- In:
European journal of marketing : EJM
46
(
2012
)
3/4
,
pp. 489-508
Persistent link: https://www.econbiz.de/10009535669
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