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isPartOf:"International journal of business information systems : IJBIS"
~language:"eng"
~subject:"Customer satisfaction"
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Customer satisfaction
E-commerce
103
Electronic Commerce
103
Online retailing
49
Online-Handel
49
Consumer behaviour
33
Konsumentenverhalten
33
e-commerce
30
Beziehungsmarketing
21
Relationship marketing
21
Social Web
19
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Internet marketing
14
KMU
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Kundenzufriedenheit
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Online-Marketing
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SME
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Website
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Internet
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Confidence
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Vertrauen
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Personalisierung
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Personalization
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Data security
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Datensicherheit
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Dienstleistungsqualität
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Einzelhandel
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India
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Indien
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Innovation adoption
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Innovationsakzeptanz
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Retail trade
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Service quality
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Structural equation model
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electronic commerce
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trust
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Agrawal, Arjun
1
Agrawal, Vivek
1
Arif, Imtiaz
1
Arminen, Heli
1
Aslam, Wajeeha
1
Beaves, Robert
1
Bimonte, Sandro
1
Binh Giang Nguyen
1
Bui Nhat Vuong
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Deepika
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Farhat, Kashif
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Fathian, Mohammad
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Ha Nam Khanh Giao
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Ha Nguyen Thi Thu
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Kamble, Aakash Ashok
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Kuivalainen, Olli
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Kumar, Vikas
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Madan, Sushila
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Negre, Elsa
1
Ogunmola, Gabriel
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Punyatoya, Plavini
1
Rahul, T.
1
Rajak, Binod Kumar
1
Sahi, Geetanjali
1
Satpathy, Anurag
1
Seth, Dinesh
1
Seth, Nitin
1
Shock, James R.
1
Singh, Shashank Vikram Pratap
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Smith, Alan D.
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Sudhakar, K. Francis
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Sumanjeet Singh
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Syed, Habeeb
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Tabaei, Zahra
1
Tarkiainen, Anssi
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Tripathi, Vikas
1
Tuan Tran Minh
1
Vinh Ho Ngoc
1
Walvekar, Shubhangi
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International journal of business information systems : IJBIS
Journal of retailing and consumer services
46
International journal of electronic marketing and retailing : IJEMR
20
International journal of electronic customer relationship management : IJECRM
17
Journal of internet commerce
17
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
15
Asia Pacific journal of marketing and logistics
10
International journal of e-business research : an official publication of the Information Resources Management Association
10
Cogent business & management
8
Information systems and e-business management : ISeB
8
International journal of hospitality management
8
International journal of retail and distribution management
8
Journal of business research : JBR
8
Service business
8
The service industries journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Electronic commerce research
7
Electronic commerce research and applications
7
Journal of travel and tourism marketing
7
Electronic markets : the international journal on networked business
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
International journal of quality & reliability management
6
International journal of quality and service sciences
6
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
6
International journal of business and globalisation : IJBG
5
International journal of electronic business
5
International journal of production economics
5
International journal of public sector performance management : IJPSPM
5
International journal of services technology and management : IJSTM
5
Journal of Contemporary Issues in Business and Government
5
Journal of customer behaviour
5
The TQM journal : the international review of organizational improvement
5
Administrative Sciences : open access journal
4
African journal of science, technology, innovation and development : AJSTID
4
Global business and finance review
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of internet marketing and advertising : IJIMA
4
International journal of services and operations management : IJSOM
4
International journal of services technology and management
4
International journal of technology marketing : IJTMkt
4
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ECONIS (ZBW)
14
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1
An integrated model for customer's e-loyalty : evidence from online shopping in Vietnam
Ha Nam Khanh Giao
;
Bui Nhat Vuong
- In:
International journal of business information systems : …
45
(
2024
)
3
,
pp. 297-323
Persistent link: https://www.econbiz.de/10015061794
Saved in:
2
Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
3
Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews
Ha Nguyen Thi Thu
;
Vinh Ho Ngoc
;
Tuan Tran Minh
;
Binh …
- In:
International journal of business information systems : …
44
(
2023
)
2
,
pp. 249-267
Persistent link: https://www.econbiz.de/10014437130
Saved in:
4
E-commerce research models : a systematic review and identification of the determinants to success
Ogunmola, Gabriel
;
Kumar, Vikas
- In:
International journal of business information systems : …
43
(
2023
)
1
,
pp. 87-106
Persistent link: https://www.econbiz.de/10014307420
Saved in:
5
Antecedents of repurchase intentions in Indian e-commerce
Syed, Habeeb
;
Sudhakar, K. Francis
;
Rahul, T.
- In:
International journal of business information systems : …
38
(
2021
)
2
,
pp. 219-239
Persistent link: https://www.econbiz.de/10012695197
Saved in:
6
Customer relationship management and the impact of e-coupons on B2C retail markets
Smith, Alan D.
;
Shock, James R.
;
Beaves, Robert
- In:
International journal of business information systems : …
30
(
2019
)
2
,
pp. 203-231
Persistent link: https://www.econbiz.de/10012037773
Saved in:
7
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
8
Role of electronic word of mouth on purchase intention
Aslam, Wajeeha
;
Farhat, Kashif
;
Arif, Imtiaz
- In:
International journal of business information systems : …
30
(
2019
)
4
,
pp. 411-426
Persistent link: https://www.econbiz.de/10012059446
Saved in:
9
Exploring e-service quality and its relation with customer satisfaction in the banking sector : an Indian experience
Agrawal, Vivek
;
Seth, Nitin
;
Seth, Dinesh
;
Tripathi, Vikas
- In:
International journal of business information systems : …
32
(
2019
)
4
,
pp. 489-506
Persistent link: https://www.econbiz.de/10012159053
Saved in:
10
Factors driving consumer loyalty intention towards e-tailers : an integrated model
Punyatoya, Plavini
;
Satpathy, Anurag
;
Agrawal, Arjun
- In:
International journal of business information systems : …
27
(
2018
)
4
,
pp. 466-492
Persistent link: https://www.econbiz.de/10011856689
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