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isPartOf:"International journal of hospitality management"
~isPartOf:"Total quality management & business excellence"
~subject:"Hospitality industry"
~subject:"Job satisfaction"
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Search: subject_exact:"Servicequalität"
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Hospitality industry
Job satisfaction
Dienstleistungsqualität
492
Service quality
492
Customer satisfaction
262
Kundenzufriedenheit
262
Consumer behaviour
215
Konsumentenverhalten
215
Beziehungsmarketing
136
Relationship marketing
136
Hotel industry
134
Hotellerie
134
Gastronomie
107
Restaurant industry
107
Hospital
68
Krankenhaus
68
Quality management
62
Qualitätsmanagement
62
Customer service
59
Kundenservice
59
Emotion
56
Beschwerdemanagement
47
Complaint management
47
Gastgewerbe
42
Product quality
37
Produktqualität
37
Arbeitsverhalten
33
Arbeitszufriedenheit
33
Work behaviour
33
Gesundheitsversorgung
32
Health care
32
Satisfaction
32
service quality
30
Tourism employees
29
Tourismusberufe
29
Dienstleistungssektor
25
Service industry
25
USA
25
United States
25
Hospitality
23
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74
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1
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74
Aufsatz in Zeitschrift
74
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1
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English
75
Author
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Alrawadieh, Zaid
2
Altinay, Levent
2
Arici, Hasan Evrim
2
Birtch, Thomas A.
2
Butcher, Ken
2
Chiang, Flora F. T.
2
Guchait, Priyanko
2
Lu, Lu
2
So, Kevin Kam Fung
2
Sparks, Beverley
2
Tulucu, Fadime
2
Wang, Xingyu
2
Aattila, Anna S.
1
Ahmad, Wasim
1
Ariffin, Ahmad Azmi M.
1
Avloniti, A.
1
Babakus, Emin
1
Bai, Billy
1
Bento, Graziela dos Santos
1
Bilgihan, Anil
1
Bizjak, Boštjan
1
Borghi, Matteo
1
Boxall, Peter F.
1
Brown, Lorraine
1
Bujisic, Milos
1
Bulchand-Gidumal, Jacques
1
Busser, James A.
1
Cao, Xingping
1
Chan, Elisa K. Y.
1
Chang, Yee-Shan
1
Cheah, Jun-Hwa
1
Chen, Chun-mei
1
Cheng, Tan
1
Cheung, Gordon
1
Chiang, Chia-hao
1
Choi, Hyeyoon
1
Choi, Hyung-Min
1
Choi, Youngjoon
1
Christou, P.
1
Chung, Namho
1
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Published in...
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International journal of hospitality management
Total quality management & business excellence
International journal of contemporary hospitality management
35
Journal of hospitality marketing & management
22
Journal of retailing and consumer services
16
The service industries journal
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Tourism management : research, policies, practice
12
The journal of services marketing
11
Health care management review : HCM review
10
Journal of business research : JBR
10
Journal of travel and tourism marketing
10
Services marketing quarterly
8
Journal of service management
7
International journal of quality and service sciences
6
Service business
6
The Cornell hospitality quarterly
6
International journal of services and operations management : IJSOM
5
Journal of air transport management
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
Asia Pacific journal of marketing and logistics
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of business excellence
4
Journal of hospitality and tourism insights
4
Journal of marketing
4
Journal of service theory and practice : JSTP
4
Marketing intelligence & planning
4
Tourism management perspectives : TMP
4
Acta Universitatis Danubius / Oeconomica
3
Administrative Sciences : open access journal
3
Cogent business & management
3
European journal of marketing : EJM
3
European review of service economics and management
3
International journal of economic perspectives : IJEP
3
International journal of leisure and tourism marketing : IJLTM
3
International journal of productivity and quality management : IJPQM
3
International journal of services, economics and management
3
International review on public and non-profit marketing
3
Inventi impact: service sector
3
Journal of Islamic marketing
3
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ECONIS (ZBW)
75
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1
Evaluating impacts of the physical servicescape on satisfaction in cancer care waiting experiences
Lugosi, Peter
;
O'Brien, Colette
;
Olya, Hossein
;
Pink, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334444
Saved in:
2
Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014334761
Saved in:
3
Special issue: Hospitality in healthcare
Pizam, Abraham
(
ed.
)
-
2023
Persistent link: https://www.econbiz.de/10014336554
Saved in:
4
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014310662
Saved in:
5
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
6
Creepy vs. cool : switching from human staff to service robots in the hospitality industry
Kang, Sung-Eun
;
Koo, Chulmo
;
Chung, Namho
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014311454
Saved in:
7
Are unmanned smart hotels du jour or are they here forever? : experiential pathway analysis of antecedents of satisfaction and loyalty
Chang, Yee-Shan
;
Cheah, Jun-Hwa
;
Lim, Xin-Jean
; …
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255958
Saved in:
8
Dancing with service robots : the impacts of employee-robot collaboration on hotel employees' job crafting
Song, Yue
;
Zhang, Mengying
;
Hu, JiaJing
;
Cao, Xingping
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209291
Saved in:
9
Safety or service? : effects of employee prosocial safety-rule-breaking on consumer satisfaction
Shum, Cass
;
Ghosh, Ankita
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209292
Saved in:
10
Which hotel services really matter to Muslim travelers? : developing and validating a multidimensional-continuum scale
Papastathopoulos, Avraam
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185228
Saved in:
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