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isPartOf:"International journal of hospitality management"
~person:"Bai, Billy"
~person:"So, Kevin Kam Fung"
~person:"Wang, Xingyu"
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Search: subject_exact:"Servicequalität"
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Dienstleistungsqualität
13
Service quality
13
Customer satisfaction
8
Kundenzufriedenheit
8
Beschwerdemanagement
4
Complaint management
4
Hotel industry
4
Hotellerie
4
Beziehungsmarketing
3
Consumer behaviour
3
Customer service
3
Gastgewerbe
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Hospital
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Hospitality industry
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Konsumentenverhalten
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Krankenhaus
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Kundenservice
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Relationship marketing
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Service recovery performance
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Arbeitszufriedenheit
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Bibliometrics
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China
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Error management
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Gastronomie
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Hospitality
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Service failure
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Service recovery
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Systematic review
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Tourism industry
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Tourismuswirtschaft
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Vertrauen
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Airbnb
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Bai, Billy
So, Kevin Kam Fung
Wang, Xingyu
Han, Heesup
11
Mattila, Anna S.
10
Jang, Soocheong
9
Guchait, Priyanko
8
Law, Chun Hung Roberts
6
Line, Nathaniel D.
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Lu, Lu
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Wong, IpKin Anthony
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Madera, Juan M.
5
Prentice, Catherine
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Qu, Hailin
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Zhang, Tingting
5
Brewster, Zachary W.
4
Hanks, Lydia
4
Kim, Woo Gon
4
King, Ceridwyn
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Lee, Jin-soon
4
Lee, Lindsey
4
Lynn, Michael
4
Pizam, Abraham
4
Torres, Edwin N.
4
Ali, Faizan
3
Altinay, Levent
3
Bilgihan, Anil
3
Cheng, Ching-Chan
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DiPietro, Robin B.
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Gursoy, Dogan
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Hyun, Sunghyup Sean
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Karatepe, Osman M.
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Kim, Haemi
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Kim, Seongseop
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Lee, Seonjeong
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Miao, Li
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Paşamehmetoğlu, Ayşın
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Ryu, Kisang
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International journal of hospitality management
International journal of contemporary hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
European journal of marketing
1
Journal of service management
1
Journal of travel and tourism marketing
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Tourism management : research, policies, practice
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ECONIS (ZBW)
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1
Why do hotel frontline employees use service robots in the workplace? : a technology affordance theory perspective
Leung, Xi Y.
;
Zhang, Huiying
;
Lyu, Jiaying
;
Bai, Billy
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013482355
Saved in:
2
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
3
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
4
Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance
Wang, Xingyu
;
Guchait, Priyanko
;
Do The Khoa
; …
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185213
Saved in:
5
Hospitality employee's mindfulness and its impact on creativity and customer satisfaction : the moderating role of organizational error tolerance
Wang, Xingyu
;
Wen, Xueqi
;
Paşamehmetoğlu, Ayşın
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495026
Saved in:
6
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
7
Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance
Wang, Xingyu
;
Guchait, Priyanko
;
Pasamehmetoglu, Aysin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
Saved in:
8
Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng
;
Wang, Xingyu
;
Yu, Heyao
;
Guchait, Priyanko
- In:
International journal of hospitality management
79
(
2019
),
pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
Saved in:
9
Increasing experiential value and relationship quality : an investigation of pop-up dining experiences
Taylor, Scott
;
DiPietro, Robin B.
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
74
(
2018
),
pp. 45-56
Persistent link: https://www.econbiz.de/10011924599
Saved in:
10
Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu
;
Ye, Haobin
;
Bai, Billy
;
Wang, Wei Heng
- In:
International journal of hospitality management
46
(
2015
),
pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
Saved in:
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