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isPartOf:"International journal of hospitality management"
~person:"Lau, Virginia Meng-Chan"
~person:"Prentice, Catherine"
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Lau, Virginia Meng-Chan
Prentice, Catherine
Köseoglu, Mehmet Ali
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International journal of hospitality management
Journal of retailing and consumer services
4
Journal of hospitality marketing & management
2
Individual sources, dynamics, and expressions of emotion : [contributions to the 2012 International Conference on Emotion and Organizational Life held in Helsinki, Finland]
1
Journal of business research : JBR
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of service theory and practice
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Knowledge management research & practice : KMRP ; an official journal of the OR Society
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Services marketing quarterly
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The journal of brand management : an international journal
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Tourism and hospitality research : the surrey quarterly review
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Evil customers, an angel boss and coopetitive coworkers : burnout of frontline employees
Yang, Fiona X.
;
Lau, Virginia Meng-Chan
- In:
International journal of hospitality management
83
(
2019
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012121888
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2
Emotional intelligence and adaptability : service encounters between casino hosts and premium players
Prentice, Catherine
;
King, Brian
- In:
International journal of hospitality management
32
(
2013
),
pp. 287-294
Persistent link: https://www.econbiz.de/10009718334
Saved in:
3
Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
Prentice, Catherine
;
Chen, Po-ju
;
King, Brian
- In:
International journal of hospitality management
35
(
2013
),
pp. 225-236
Persistent link: https://www.econbiz.de/10010225793
Saved in:
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