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isPartOf:"International journal of productivity and quality management : IJPQM"
~subject:"Measurement"
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Measurement
Dienstleistungsqualität
104
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Quality management
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47
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47
service quality
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Shahin, Arash
3
Herrera, Roberto
2
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Akasheh, Sajad
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Ha Thu Nguyen
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Ranjbar, Mohammad Javad
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International journal of productivity and quality management : IJPQM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
20
Total quality management & business excellence
10
International journal of hospitality management
8
International journal of services and operations management
8
Journal of business research : JBR
8
The service industries journal
8
Journal of retailing and consumer services
7
Quality management journal : QMJ
6
Tourism management : research, policies, practice
6
Economics of education review
5
International journal of contemporary hospitality management
5
Journal of air transport management
5
The TQM journal : the international review of organizational improvement
5
The journal of services marketing
5
International journal of services, economics and management
4
Journal of service management
4
NBER Working Paper
4
Working paper / National Bureau of Economic Research, Inc.
4
Health economics
3
IZA Discussion Paper
3
International journal of business and globalisation : IJBG
3
International journal of business excellence
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
International journal of quality & reliability management
3
International journal of quality and service sciences
3
Journal of hospital marketing & public relations
3
Journal of marketing management : MM
3
Journal of retailing
3
Journal of travel and tourism marketing
3
Managing service quality : MSQ ; an international journal
3
Metamorphosis : a journal of management research
3
NBER working paper series
3
The American economic review
3
The international journal of logistics management
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Amfiteatru economic : an economic and business research periodical
2
Decision
2
Electronic commerce research
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
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ECONIS (ZBW)
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1
Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments
Barreto, Rister
;
Herrera, Roberto
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 431-463
Persistent link: https://www.econbiz.de/10014364095
Saved in:
2
Three-phase method to assess the logistics service using Six Sigma metrics, Hotelling's T-square control chart and a principal component capacity indicator
Fontalvo-Herrera, Tomás José
;
Herrera, Roberto
; …
- In:
International journal of productivity and quality …
35
(
2022
)
1
,
pp. 17-39
Persistent link: https://www.econbiz.de/10013093181
Saved in:
3
Design and validity of a holistic scale for service-quality self-assessments : a case study in service companies
Herrera-de-la-Barrera, Jasmin
;
Narvaez-Zuñiga, Claudio …
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 494-516
Persistent link: https://www.econbiz.de/10013257181
Saved in:
4
An application of the Kano model and retail service quality scale to Vietnamese supermarkets
Ha Thu Nguyen
- In:
International journal of productivity and quality …
31
(
2020
)
2
,
pp. 189-206
Persistent link: https://www.econbiz.de/10012516275
Saved in:
5
Development and validation of multi-dimensional wind turbine service quality scale for measuring operations and maintenance service quality in wind energy sector
Jernick, G. Arun
;
Suganthi, L.
;
Iniyan, S.
- In:
International journal of productivity and quality …
23
(
2018
)
1
,
pp. 31-54
Persistent link: https://www.econbiz.de/10011861033
Saved in:
6
Customer satisfaction measurement using SERVQUAL model, integration Kano and QFD approach in an educational institution
Apornak, Arash
- In:
International journal of productivity and quality …
21
(
2017
)
1
,
pp. 129-141
Persistent link: https://www.econbiz.de/10011748585
Saved in:
7
TRIZ and the Kano model : proposing an integrated approach for improving product quality according to customer needs
Shahin, Arash
;
Abedi, Saeed
;
Ranjbar, Mohammad Javad
; …
- In:
International journal of productivity and quality …
20
(
2017
)
3
,
pp. 392-404
Persistent link: https://www.econbiz.de/10011751097
Saved in:
8
Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash
;
Akasheh, Sajad
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Saved in:
9
Developing the Kano model by service quality robust design : an integrative approach
Shahin, Arash
;
Janatyan, Nasibeh
- In:
International journal of productivity and quality …
16
(
2015
)
4
,
pp. 373-389
Persistent link: https://www.econbiz.de/10011458749
Saved in:
10
A framework to measure transit service quality areas to be managed
Barabino, Benedetto
;
Deiana, Eusebio
;
Mozzoni, Sara
- In:
International journal of productivity and quality …
16
(
2015
)
4
,
pp. 390-415
Persistent link: https://www.econbiz.de/10011458755
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