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isPartOf:"International journal of quality and service sciences"
~language:"eng"
~subject:"Dienstleistungsmanagement"
~subject:"Service failure"
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Dienstleistungsmanagement
Service failure
Beschwerdemanagement
9
Complaint management
9
Dienstleistungsqualität
9
Kundenzufriedenheit
8
Service quality
8
Customer satisfaction
7
Customer service
5
Kundenservice
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Beziehungsmarketing
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Consumer behaviour
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Svensson, Göran
3
Petzer, Daniel J.
2
Svari, Sander
2
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Arun Kumar Tarofder
1
Azam, S. M. Ferdous
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Chebat, Jean-Charles
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DeMeyer, Christine F.
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El Hedhli, Kamel
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Meyer, Christine F. De
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Selvantharan, Prashantini
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International journal of quality and service sciences
Journal of business research : JBR
22
International journal of hospitality management
17
Journal of retailing and consumer services
15
The journal of services marketing
9
Journal of the Academy of Marketing Science
7
International journal of contemporary hospitality management
4
Journal of hospitality marketing & management
4
Journal of service theory and practice
4
Journal of service theory and practice : JSTP
4
Marketing letters : a journal of research in marketing
4
Electronic markets : EM ; the international journal of electronic commerce and business media
3
Journal of consumer marketing
3
Managing service quality : MSQ ; an international journal
3
Service business
3
Asia Pacific journal of marketing and logistics
2
European journal of marketing : EJM
2
Journal of air transport management
2
Journal of service management
2
Marketing intelligence & planning
2
The service industries journal
2
Academy of Management perspectives : AMP
1
Australasian marketing journal
1
Business horizons
1
Enlightening tourism : ET ; a pathmaking journal
1
European business review : EBR ; the official journal of the International Management Centres, Europe
1
European journal of marketing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of accounting & management information systems : JAMIS
1
Journal of business ethics : JOBE
1
Journal of financial services marketing
1
Journal of global marketing
1
Journal of hospitality and tourism insights
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of international marketing and marketing research
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of retailing
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1
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
2
Understanding negative emotions in services through teleological actions
Padin, Carmen
;
Svensson, Göran
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10011650515
Saved in:
3
The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction
Arun Kumar Tarofder
;
Nikhashemi, Seyed Rajab
;
Azam, S. …
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10011641344
Saved in:
4
A cross-cultural perspective on consumer perceptions of service failures' severity : a pilot study
Zourrig, Haithem
;
El Hedhli, Kamel
;
Chebat, Jean-Charles
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 238-257
Persistent link: https://www.econbiz.de/10010469104
Saved in:
5
Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
6
Perceived justice in South African airline and hospital industries : measurement model
Meyer, Christine F. De
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10010160050
Saved in:
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