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isPartOf:"International journal of services and operations management"
~subject:"Electronic Banking"
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Electronic Banking
Customer satisfaction
63
Kundenzufriedenheit
63
Dienstleistungsqualität
55
Service quality
55
Consumer behaviour
23
Konsumentenverhalten
23
service quality
22
India
16
Indien
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Quality management
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Qualitätsmanagement
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customer satisfaction
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Beziehungsmarketing
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Relationship marketing
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Dienstleistungssektor
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Mobile communications
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Mobilkommunikation
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Service industry
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Structural equation model
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Strukturgleichungsmodell
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Customer service
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Kundenservice
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Performance measurement
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Performance-Messung
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SEM
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SERVQUAL
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satisfaction
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Beschwerdemanagement
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Complaint management
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Electronic banking
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Emotion
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Factor analysis
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Faktorenanalyse
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Adil, Mohd
1
Allada, Vijaya Kameswari
1
Arora, Hitesh
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Arora, Padmasai
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Babayof, Ladan
1
Dubey, Rameshwar
1
Ebrahimi, Mohsen
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International journal of services and operations management
The international journal of bank marketing : IJBM
13
International journal of bank marketing
8
International journal of business information systems : IJBIS
7
International journal of electronic finance : IJEF
7
Journal of retailing and consumer services
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Nepalese journal of finance : a publication of Uniglobe College
5
Services marketing quarterly
5
International journal of financial services management : IJFSM
4
Journal of financial services marketing
4
Journal of financial services marketing : JFSM
4
Global business review
3
International journal of economic perspectives : IJEP
3
International journal of economics and finance
3
International journal of quality & reliability management
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of Contemporary Issues in Business and Government
3
Journal of global information management : an official publication of the Information Resources Management Association
3
Marketing intelligence & planning
3
Nepalese journal of economics : a publication of Uniglobe College
3
Praj̄nȧn : journal of social and management sciences
3
The IUP journal of bank management : IJBM
3
Cogent business & management
2
Electronic markets : the international journal on networked business
2
Expert journal of marketing
2
Financial services review : the journal of individual financial management
2
Indian journal of economics & business : IJEB
2
International journal of business and economics research : IJBER
2
International journal of business and globalisation : IJBG
2
International journal of business and systems research : IJBSR
2
International journal of business policy and economics
2
International journal of e-business research : an official publication of the Information Resources Management Association
2
International journal of economics and financial issues : IJEFI
2
International journal of electronic business
2
International journal of electronic customer relationship management : IJECRM
2
International journal of information technology and management : IJITM
2
International journal of quality and service sciences
2
International journal of services and operations management : IJSOM
2
International journal of services, economics and management
2
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ECONIS (ZBW)
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The effect of the internet banking service quality on customer satisfaction : case study: Refah bank in Tehran
Nazeri, Ali
;
Soofifard, Rahman
;
Ebrahimi, Mohsen
; …
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 65-80
Persistent link: https://www.econbiz.de/10012144971
Saved in:
2
Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
3
Investigating the online banking customer satisfaction model under the controlled effect of demographic variables
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
- In:
International journal of services and operations management
18
(
2014
)
3
,
pp. 281-304
Persistent link: https://www.econbiz.de/10010395673
Saved in:
4
Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Adil, Mohd
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
Saved in:
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