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isPartOf:"Journal of business research : JBR"
~person:"Barnes, Donald C."
~person:"Chebat, Jean-Charles"
~person:"Laroche, Michel"
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Dienstleistungsqualität
10
Service quality
10
Customer satisfaction
6
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Consumer behaviour
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Barnes, Donald C.
Chebat, Jean-Charles
Laroche, Michel
Balaji, M. S.
5
Gustafsson, Anders
4
Mattila, Anna S.
4
McColl-Kennedy, Janet R.
4
Arnold, Todd J.
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De Keyser, Arne
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2
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Elmadağ Baş, Ayşe Banu
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Journal of business research : JBR
The journal of services marketing
3
Journal of retailing and consumer services
2
International journal of hospitality management
1
International journal of quality and service sciences
1
Journal of financial services marketing : JFSM
1
Journal of marketing theory and practice
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Journal of service research : JSR
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Review of marketing science
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ECONIS (ZBW)
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1
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
2
Self-service delight : exploring the hedonic aspects of self-service
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of business research : JBR
68
(
2015
)
5
,
pp. 986-993
Persistent link: https://www.econbiz.de/10010516639
Saved in:
3
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
4
Cultural impacts on felt and expressed emotions and third party complaint relationships
Baker, Thomas L.
;
Meyer, Tracy
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 816-822
Persistent link: https://www.econbiz.de/10009756908
Saved in:
5
Should retailers pay to bring customers back? : the impact of quick response and coupons on purchase outcomes
Goudarzi, Kiane
;
Borges, Adilson
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
5
,
pp. 665-669
Persistent link: https://www.econbiz.de/10009734833
Saved in:
6
More on the role of switching costs in service markets : a research note
Chebat, Jean-Charles
;
Davidow, Moshe
;
Borges, Adilson
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 823-829
Persistent link: https://www.econbiz.de/10009229004
Saved in:
7
Developing and validating a psychometric shopper-based mall equity measure
El Hedhli, Kamel
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
62
(
2009
)
6
,
pp. 581-587
Persistent link: https://www.econbiz.de/10003853687
Saved in:
8
Is there really an Asian connection? : professional service quality perceptions and customer satisfaction
Ueltschy, Linda C.
;
Laroche, Michel
;
Zhang, Man
;
Cho, …
- In:
Journal of business research : JBR
62
(
2009
)
10
,
pp. 972-979
Persistent link: https://www.econbiz.de/10003887599
Saved in:
9
Reaching the boiling point: consumers' negative affective reactions to firm-attributed service failures
Kalamas, Maria
;
Laroche, Michel
;
Makdessian, Lucy
- In:
Journal of business research : JBR
61
(
2008
)
8
,
pp. 813-824
Persistent link: https://www.econbiz.de/10003736755
Saved in:
10
Cross-cultural differences in crowd assessment
Pons, Frank
;
Laroche, Michel
- In:
Journal of business research : JBR
60
(
2007
)
3
,
pp. 269-276
Persistent link: https://www.econbiz.de/10003429521
Saved in:
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