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isPartOf:"Journal of financial services marketing : JFSM"
~subject:"Firmenimage"
~subject:"Vertrauen"
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Firmenimage
Vertrauen
Beziehungsmarketing
70
Relationship marketing
70
Consumer behaviour
23
Konsumentenverhalten
23
Financial services
21
Finanzdienstleistung
21
Customer satisfaction
17
Kundenzufriedenheit
17
Bank
16
Dienstleistungsqualität
12
Service quality
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Personal banking
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Privatkundengeschäft
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banking
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loyalty
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trust
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Rajaobelina, Lova
2
Alhazmi, Basem Masoud
1
Arcand, Manon
1
Atorough, Peter
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Bergeron, Jasmin
1
Boateng, Sheena Lovia
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Brennan, Ross
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Brun, Isabelle
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Caruana, Albert
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Chircop, Saviour
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Devlin, James
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El-Manstrly, Dahlia
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Lafi, Adel Shehadah
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Liu, Tsung-Chi
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McKechnie, Sally
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Moin, S. M. A.
1
Moutinho, Luiz
1
Narteh, Bedman
1
Paton, Robert A.
1
Pérez, Andrea
1
Ricard, Line
1
Rodríguez del Bosque, Ignacio A.
1
Salem, Heba
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Sekhon, Harjit
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Tamimi, Hussain A. Hassan al-
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Tep, Sandrine Prom
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Toufaily, Élissar
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Uddin, Md. Hamid
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Vella, Joseph
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Veloutsou, Cleopatra
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Journal of financial services marketing : JFSM
Journal of retailing and consumer services
67
Journal of business research : JBR
44
Industrial marketing management : the international journal for industrial and high-tech firms
31
International journal of hospitality management
27
International journal of electronic marketing and retailing : IJEMR
20
The service industries journal
19
Asia Pacific journal of marketing and logistics
18
The journal of business & industrial marketing
18
The journal of services marketing
18
Journal of hospitality marketing & management
16
Journal of strategic marketing
16
The international journal of bank marketing : IJBM
15
Cogent business & management
13
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
13
Journal of travel and tourism marketing
13
Journal of business ethics : JOBE
12
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
12
European journal of marketing : EJM
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
Journal of business-to-business marketing
11
International journal of electronic customer relationship management : IJECRM
10
International journal of retail & distribution management
10
Services marketing quarterly
10
SpringerLink / Bücher
10
Journal of global marketing
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Service business
9
Corporate reputation review : an international journal
8
International journal of bank marketing
8
International journal of contemporary hospitality management
8
Journal of service research : JSR
8
Marketing intelligence & planning
8
Pakistan journal of commerce and social sciences
8
Gabler Edition Wissenschaft
7
International journal of business excellence : IJBEX
7
International journal of internet marketing and advertising : IJIMA
7
International journal of procurement management
7
International journal of services, economics and management
7
International journal of technology marketing : IJTMkt
7
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ECONIS (ZBW)
14
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14
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1
Religiosity and customer trust in financial services marketing relationships
Alhazmi, Basem Masoud
- In:
Journal of financial services marketing : JFSM
24
(
2019
)
1/2
,
pp. 31-43
Persistent link: https://www.econbiz.de/10012060004
Saved in:
2
Towards a better understanding of mobile banking : the impact of customer experience on trust and commitment
Rajaobelina, Lova
;
Brun, Isabelle
;
Tep, Sandrine Prom
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 141-152
Persistent link: https://www.econbiz.de/10011975268
Saved in:
3
Corporate greed : its effect on customer satisfaction, corporate social responsibility and corporate reputation among bank customers
Caruana, Albert
;
Vella, Joseph
;
Konietzny, Jirka
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 226-233
Persistent link: https://www.econbiz.de/10011975366
Saved in:
4
Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs
Kabadayi, Sertan
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
3
,
pp. 194-208
Persistent link: https://www.econbiz.de/10011554775
Saved in:
5
Trust in cross-cultural b2b financial service relationships : the role of shared values
Houjeir, Roudaina
;
Brennan, Ross
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 90-102
Persistent link: https://www.econbiz.de/10011537492
Saved in:
6
The magic of branding : the role of "pledge", "turn" and "prestige" in fostering consumer trust in financial services
Moin, S. M. A.
;
Devlin, James
;
McKechnie, Sally
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 113-126
Persistent link: https://www.econbiz.de/10011537494
Saved in:
7
Online relationship marketing and affective customer commitment : the mediating role of trust
Boateng, Sheena Lovia
;
Narteh, Bedman
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 127-140
Persistent link: https://www.econbiz.de/10011537496
Saved in:
8
A framework for understanding the evolution of relationship quality and the customer relationship development process
Atorough, Peter
;
Salem, Heba
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011594161
Saved in:
9
Customer values and CSR image in the banking industry
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
1
,
pp. 46-61
Persistent link: https://www.econbiz.de/10011298753
Saved in:
10
An integrative model of installed online trust in the financial services industry
Rajaobelina, Lova
;
Ricard, Line
;
Bergeron, Jasmin
; …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
3
,
pp. 186-197
Persistent link: https://www.econbiz.de/10010497765
Saved in:
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