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isPartOf:"Journal of hospitality marketing & management"
~accessRights:"restricted"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Online-Marketing"
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Online-Marketing
Beschwerdemanagement
28
Complaint management
28
Consumer behaviour
23
Dienstleistungsqualität
23
Konsumentenverhalten
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Service quality
23
Customer satisfaction
22
Kundenzufriedenheit
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service failure
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Customer service
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Kundenservice
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service recovery
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Viral marketing
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Virales Marketing
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Gastronomie
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Restaurant industry
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Service recovery
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Hotellerie
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Internet marketing
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Online retailing
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Online-Handel
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Markenimage
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social media
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tourism
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Anusree, M. R.
1
Fernandes, Filipa
1
Fernandes, Teresa
1
Johnen, Marius
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Ponnam, Abhilash
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Schnittka, Oliver
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Journal of hospitality marketing & management
Journal of the Academy of Marketing Science
Journal of business research : JBR
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Asia Pacific journal of marketing and logistics
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Business horizons
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European journal of marketing
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International journal of accounting and information management
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International journal of contemporary hospitality management
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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International journal of production economics
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Journal of global information management : an official publication of the Information Resources Management Association
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of interactive marketing
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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Journal of service management
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Journal of service research
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Journal of service research : JSR
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Journal of vacation marketing : an international journal
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ECONIS (ZBW)
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1
What consumer complaints should hoteliers prioritize? : analysis of online reviews under different market segments
Wu, Jie
;
Zhao, Narisa
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10013545795
Saved in:
2
When pushing back is good : the effectiveness of brand responses to social media complaints
Johnen, Marius
;
Schnittka, Oliver
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
5
,
pp. 858-878
Persistent link: https://www.econbiz.de/10012107337
Saved in:
3
Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry
Sreejesh, S.
;
Anusree, M. R.
;
Ponnam, Abhilash
- In:
Journal of hospitality marketing & management
28
(
2019
)
6
,
pp. 711-742
Persistent link: https://www.econbiz.de/10012176682
Saved in:
4
Sharing dissatisfaction online : analyzing the nature and predictors of hotel guests negative reviews
Fernandes, Teresa
;
Fernandes, Filipa
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 127-150
Persistent link: https://www.econbiz.de/10011848333
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