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isPartOf:"Journal of marketing"
~isPartOf:"California management review"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Customer service
89
Kundenservice
89
Dienstleistungsqualität
62
Service quality
62
Customer satisfaction
50
Kundenzufriedenheit
50
Consumer behaviour
47
Konsumentenverhalten
47
Beziehungsmarketing
46
Relationship marketing
46
Einzelhandel
13
Emotion
13
Retail trade
13
Service industry
13
Beschwerdemanagement
12
Complaint management
12
Satisfaction
11
Arbeitsverhalten
8
Service failure
8
Work behaviour
8
Arbeitszufriedenheit
6
Artificial intelligence
6
Job satisfaction
6
Künstliche Intelligenz
6
Online retailing
6
Online-Handel
6
Salespeople
6
Service encounters
6
Service recovery
6
Verkaufspersonal
6
Mobile communications
5
Mobilkommunikation
5
Service encounter
5
Viral marketing
5
Virales Marketing
5
Arbeitskräfte
4
Customer loyalty
4
Dienstleistung
4
E-commerce
4
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English
13
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Asante, Daniel
2
Asante, Eric Adom
2
Kwamega, Michael
2
Söderlund, Magnus
2
Tang, Chunyong
2
Antonetti, Paolo
1
Arli, Denni
1
Brady, Michael K.
1
Chen, Nuoya
1
Fan, Xiucheng
1
Fazal-e-Hasan, Syed
1
Gheshlaghi, Mahnaz
1
Giebelhausen, Michael
1
Gong, Taeshik
1
Gong, Xiushuang
1
Hanson, Nicole
1
Hyun, Hyowon
1
Jiao, Jinfeng
1
Maklan, Stan
1
Mattsson, Jan
1
Mohanty, Smaraki
1
Mortimer, Gary
1
Opoku-Danso, Alexander
1
Park, Eunil
1
Park, Jungkun
1
Robinson, Stacey G.
1
Sirianni, Nancy J.
1
Strebel, Judi
1
Tian, Hui
1
Van Esch, Patrick
1
Wang, Hanwen
1
Whitty, Steve
1
Yun, Wonjoo
1
Zhang, Xiadan
1
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Journal of marketing
California management review
Journal of retailing and consumer services
The journal of services marketing
21
Journal of business research : JBR
10
Journal of service management
9
Journal of service research
9
The service industries journal
8
International journal of hospitality management
7
Journal of service research : JSR
6
International journal of contemporary hospitality management
4
Journal of the Academy of Marketing Science
3
Psychology & marketing
3
Australasian marketing journal
2
Business process management journal
2
Cogent business & management
2
European journal of marketing
2
European journal of marketing : EJM
2
International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services and standards
2
International journal of services, economics and management
2
Journal of air transport management
2
Journal of service theory and practice
2
Journal of service theory and practice : JSTP
2
Managing service quality : MSQ ; an international journal
2
Operations management : a strategic approach
2
Operations research
2
The journal of applied business research
2
A Research Agenda for Service Marketing
1
Advances in business and management forecasting
1
Asia Pacific journal of marketing and logistics
1
Asian business & management
1
Athens journal of business & economics : AJBE
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Benchmarking : an international journal ; BIJ
1
Business horizons
1
Decision sciences : DS
1
Die Betriebswirtschaft : DBW
1
Dienstleistungsmanagement : Jahrbuch
1
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
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ECONIS (ZBW)
13
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1
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10
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13
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date (oldest first)
1
Leveraging perceived HPWS to improve service encounter quality in high-contact service industries
Asante, Daniel
;
Tang, Chunyong
;
Asante, Eric Adom
; …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303270
Saved in:
2
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
3
In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
Saved in:
4
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
5
To err is human : tolerate humans instead of machines in service failure
Chen, Nuoya
;
Mohanty, Smaraki
;
Jiao, Jinfeng
;
Fan, Xiucheng
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433727
Saved in:
6
Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik
;
Park, Jungkun
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
Saved in:
7
Weathering consumer pricing sensitivity : the importance of customer contact and personalized services in the financial services industry
Yun, Wonjoo
;
Hanson, Nicole
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012268849
Saved in:
8
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
Saved in:
9
The role of satisfaction on customer reuse to airline services : an application of Big Data approaches
Park, Eunil
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 370-374
Persistent link: https://www.econbiz.de/10011995650
Saved in:
10
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
Saved in:
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