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isPartOf:"Journal of marketing"
~isPartOf:"Service business"
~subject:"Consumer behaviour"
~subject:"Job satisfaction"
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Search: subject_exact:"Returns management"
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Consumer behaviour
Job satisfaction
Customer service
25
Kundenservice
25
Beziehungsmarketing
16
Relationship marketing
16
Customer satisfaction
12
Dienstleistungsqualität
12
Kundenzufriedenheit
12
Service quality
12
Konsumentenverhalten
8
Leistungsmotivation
5
Work motivation
5
Beschwerdemanagement
4
Complaint management
4
Arbeitsverhalten
3
Lieferantenmanagement
3
Salespeople
3
Stress
3
Supplier relationship management
3
Verkaufspersonal
3
Work behaviour
3
Work stress
3
Anforderungsprofil
2
Arbeitskräfte
2
Arbeitsleistung
2
Arbeitszufriedenheit
2
Confidence
2
Dienstleistungssektor
2
Emotion
2
Job performance
2
Leistungsanreiz
2
Motivation
2
Occupational profile
2
Performance incentive
2
Robot
2
Roboter
2
Selbstbedienung
2
Self-service
2
Service industry
2
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9
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English
9
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Sirianni, Nancy J.
2
Aa, Zanna van der
1
Becker, Marc
1
Bitner, Mary Jo
1
Bloemer, Johanna M.
1
Brady, Michael K.
1
Brown, Stephen Walter
1
Chen, Yuan
1
Ellinger, Alexander E.
1
Elmadağ Baş, Ayşe Banu
1
Fernández-Sabiote, Estela
1
Giebelhausen, Michael
1
Gilboa, Shaked
1
Henseler, Jörg
1
Huang, Tseng-Lung
1
Li, Xiaodong
1
Mahr, Dominik
1
Mandel, Naomi
1
Odekerken-Schröder, Gaby
1
Robinson, Stacey G.
1
Román, Sergio
1
Teng, Teng
1
Vilnai-Yavetz, Iris
1
Zhang, Shengliang
1
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Journal of marketing
Service business
Journal of retailing and consumer services
46
International journal of hospitality management
41
The journal of services marketing
40
Journal of business research : JBR
27
Services marketing quarterly
14
International journal of contemporary hospitality management
13
Psychology & marketing
13
Journal of hospitality marketing & management
12
Journal of service research
12
Journal of retailing
10
Journal of service management
10
Journal of service research : JSR
10
Journal of service theory and practice : JSTP
9
Journal of the Academy of Marketing Science
9
Managing service quality : MSQ ; an international journal
9
European journal of marketing : EJM
8
Journal of service theory and practice
8
International journal of consumer studies
7
Gabler Edition Wissenschaft
6
International journal of business and economics
6
International journal of quality and service sciences
6
Cogent business & management
5
Journal of air transport management
5
Journal of marketing theory and practice
5
Journal of travel and tourism marketing
5
The Cornell hospitality quarterly
5
The service industries journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of services and operations management
4
Journal of consumer behaviour : an international research review
4
Journal of consumer research : JCR ; an interdisciplinary bimonthly
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
4
Technological forecasting & social change : an international journal
4
Academy of Management journal : AMJ
3
Asia Pacific journal of marketing and logistics
3
Business horizons
3
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ECONIS (ZBW)
9
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9
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9
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date (oldest first)
1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng
;
Zhang, Shengliang
;
Li, Xiaodong
;
Chen, Yuan
- In:
Service business
14
(
2020
)
2
,
pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
Saved in:
3
Alleviating job stress to improve service employee work affect : the influence of rewarding
Elmadağ Baş, Ayşe Banu
;
Ellinger, Alexander E.
- In:
Service business
12
(
2018
)
1
,
pp. 121-141
Persistent link: https://www.econbiz.de/10011915029
Saved in:
4
Creating a commercially compelling smart service encounter
Huang, Tseng-Lung
- In:
Service business
12
(
2018
)
2
,
pp. 357-377
Persistent link: https://www.econbiz.de/10011915069
Saved in:
5
The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Service business
10
(
2016
)
2
,
pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
Saved in:
6
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Saved in:
7
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
8
Touch versus tech : when technology functions as a barrier or a benefit to service encounters
Giebelhausen, Michael
;
Robinson, Stacey G.
;
Sirianni, …
- In:
Journal of marketing
78
(
2014
)
4
,
pp. 113-124
Persistent link: https://www.econbiz.de/10010381381
Saved in:
9
Branded service encounters : strategically aligning employee behavior with the brand positioning
Sirianni, Nancy J.
;
Bitner, Mary Jo
;
Brown, Stephen Walter
- In:
Journal of marketing
77
(
2013
)
6
,
pp. 108-123
Persistent link: https://www.econbiz.de/10010203344
Saved in:
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