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isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of service research"
~subject:"Complaint management"
~subject:"Konsumentenverhalten"
~subject:"Kundenintegration"
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Search: subject_exact:"Beziehungsmanagement"
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Complaint management
Konsumentenverhalten
Kundenintegration
Beziehungsmarketing
131
Relationship marketing
131
Consumer behaviour
56
Dienstleistungsqualität
34
Service quality
34
Customer satisfaction
31
Kundenzufriedenheit
31
Customer integration
26
Brand image
17
Customer service
17
Kundenservice
17
Markenimage
17
Beschwerdemanagement
13
Brand management
13
Markenführung
13
Social Web
13
Social web
13
Marketing management
12
Marketingmanagement
12
Dienstleistungssektor
11
Service industry
11
Emotion
10
Internet marketing
10
Online-Marketing
10
customer experience
10
Betriebliche Wertschöpfung
9
Customer value
9
Kundenwert
9
Value creation
9
Lieferantenmanagement
8
Supplier relationship management
8
USA
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8
Anthropologie
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Anthropology
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Services
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75
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English
75
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Hollebeek, Linda D.
4
Lemon, Katherine N.
3
Brady, Michael K.
2
Buttle, Francis A.
2
Conduit, Jodie
2
Dessart, Laurence
2
Grégoire, Yany
2
Hart, Cathy
2
Hewer, Paul
2
MacDonald, Emma K.
2
Malthouse, Edward C.
2
Mattila, Anna S.
2
McColl-Kennedy, Janet R.
2
Melero-Polo, Iguácel
2
Ostrom, Amy L.
2
Sesé, F. Javier
2
Sprott, David E.
2
Stakhovych, Stanislav
2
Verleye, Katrien
2
Walsh, Gianfranco
2
Wilson, Hugh
2
Albrecht, Arne Keno
1
Anderson, Laurel
1
Ang, Lawrence
1
Attmann, Julianne
1
Auh, Seigyoung
1
Azzari, Courtney Nations
1
Bagozzi, Richard P.
1
Baron, Steve
1
Baumann, Jasmin
1
Beatty, Sharon E.
1
Beck, Jonathan M.
1
Becker, Jan U.
1
Bettencourt, Lance A.
1
Bhagwat-Rana, Yashoda
1
Bilstein, Nicola
1
Blut, Markus
1
Bolton, Lisa E.
1
Bone, Sterling A.
1
Bowden, Jana
1
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Journal of marketing management : MM
Journal of service research
Journal of retailing and consumer services
480
Journal of business research : JBR
389
International journal of hospitality management
182
The journal of services marketing
142
The journal of product & brand management
100
Industrial marketing management : the international journal for industrial and high-tech firms
83
Journal of the Academy of Marketing Science
83
The service industries journal
82
The journal of brand management : an international journal
80
Journal of hospitality marketing & management
79
International journal of contemporary hospitality management
78
Psychology & marketing
75
Cogent business & management
74
Asia Pacific journal of marketing and logistics
72
Journal of service management
72
Journal of retailing
70
Journal of strategic marketing
70
Journal of travel and tourism marketing
70
Journal of service research : JSR
63
SpringerLink / Bücher
63
Journal of marketing
59
Tourism management : research, policies, practice
57
Marketing intelligence & planning
56
Service business
54
Services marketing quarterly
53
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
European journal of marketing : EJM
51
International journal of retail & distribution management
50
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
50
The international review of retail, distribution and consumer research
49
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
45
International journal of internet marketing and advertising : IJIMA
44
International journal of retail and distribution management
43
The international journal of bank marketing : IJBM
43
The journal of business & industrial marketing
41
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
40
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
40
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
39
International journal of electronic marketing and retailing : IJEMR
39
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ECONIS (ZBW)
75
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1
Customer experience : conceptualization, measurement, and application in omnichannel environments
Gahler, Markus
;
Klein, Jan F.
;
Paul, Michael
- In:
Journal of service research
26
(
2023
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10014246204
Saved in:
2
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
3
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
4
From customer-, to actor-, to stakeholder engagement : taking stock, conceptualization, and future directions
Hollebeek, Linda D.
;
Kumar, Vikas
;
Srivastava, Rajendra …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 328-343
Persistent link: https://www.econbiz.de/10013268027
Saved in:
5
Consumer job journeys
Bettencourt, Lance A.
;
Harmeling, Colleen
; …
- In:
Journal of service research
25
(
2022
)
3
,
pp. 347-370
Persistent link: https://www.econbiz.de/10013395966
Saved in:
6
Toward multisensory customer experiences : a cross-disciplinary bibliometric review and future research directions
Stead, Susan
;
Wetzels, Ruud
;
Wetzels, Martin
; …
- In:
Journal of service research
25
(
2022
)
3
,
pp. 440-459
Persistent link: https://www.econbiz.de/10013395979
Saved in:
7
Managing customer uncertainty in making service offshoring decisions
Lu, Lu
;
Gregory, Gary D.
;
Ngo, Liem Viet
;
Bagozzi, …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 500-519
Persistent link: https://www.econbiz.de/10012662582
Saved in:
8
Proactive value co-creation via structural ambidexterity : customer success management and the modularization of frontline roles
Hochstein, Bryan
;
Chaker, Nawar N.
;
Rangarajan, Deva
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 601-621
Persistent link: https://www.econbiz.de/10012662587
Saved in:
9
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
10
One-voice strategy for customer engagement
Singh, Jagdip
;
Nambisan, Satish
;
Bridge, R. Gary
; …
- In:
Journal of service research
24
(
2021
)
1
,
pp. 42-65
Persistent link: https://www.econbiz.de/10012426761
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