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isPartOf:"Journal of service management"
~subject:"Australien"
~subject:"Technological change"
~subject:"Value co-creation"
~type_genre:"Aufsatz in Zeitschrift"
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Journal of service management
The journal of services marketing
4
International journal of hospitality management
3
Journal of service research : JSR
3
Journal of business research : JBR
2
Psychology & marketing
2
Technological forecasting & social change : an international journal
2
Asia Pacific journal of marketing and logistics
1
Global business review
1
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International journal of logistics systems and management : IJLSM
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International journal of management concepts and philosophy : IJMCP
1
International journal of retail & distribution management
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International journal of retail and distribution management
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Journal of air transport management
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Journal of business ethics : JBE
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of hospitality marketing & management
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Journal of marketing
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Journal of retailing and consumer services
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Management science : journal of the Institute for Operations Research and the Management Sciences
1
Managing service quality : MSQ ; an international journal
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Marketing : ZFP ; journal of research and management
1
Problems and perspectives in management : PPM ; international research journal
1
Services marketing quarterly
1
The international journal of bank marketing : IJBM
1
The international review of retail, distribution and consumer research
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Tourism management perspectives : TMP
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Vidyodaya journal of management : VJM
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ECONIS (ZBW)
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To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
2
Why did they do it? : how customers’ self-service technology introduction attributions affect the customer-provider relationship
Nijssen, E. J.
;
Schepers, Jeroen J. L.
;
Belanche, Daniel
- In:
Journal of service management
27
(
2016
)
3
,
pp. 276-298
Persistent link: https://www.econbiz.de/10011583413
Saved in:
3
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
4
Customer choice of self-service technology : the roles of situational influences and past experience
Wang, Cheng
;
Harris, Jennifer
;
Patterson, Paul G.
- In:
Journal of service management
23
(
2012
)
1
,
pp. 54-78
Persistent link: https://www.econbiz.de/10009534368
Saved in:
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