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isPartOf:"Keskusteluaiheita / Elinkeinoelämän Tutkimuslaitos"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Telecommunications policy : the international journal of digital economy, data sciences and new media"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Smart phone"
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Dienstleistungsqualität
Mobile phone
123
Mobiltelefon
123
Mobile communications
71
Mobilkommunikation
71
Consumer behaviour
45
Konsumentenverhalten
45
Innovation diffusion
22
Innovationsdiffusion
22
Telecommunications industry
15
Telekommunikationssektor
15
Mobile Business
14
Mobile business
14
Competition
12
Wettbewerb
12
Customer satisfaction
11
Kundenzufriedenheit
11
Telecommunications
11
Telekommunikation
11
Innovation adoption
10
Innovationsakzeptanz
10
Mobile Anwendung
10
Mobile application
10
Telecommunications policy
9
Telekommunikationspolitik
9
Mobile phones
8
Online retailing
8
Online-Handel
8
Welt
8
World
8
Information technology
7
Informationstechnik
7
Internet
7
Japan
7
Service quality
7
South Korea
7
Südkorea
7
Access regulation
6
Beziehungsmarketing
6
Innovation
6
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7
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Berbel-Pineda, Juan M.
1
Birch, Nancy J.
1
Cambra-Fierro, Jesús
1
Culver, Jeffrey N.
1
Garín-Muñoz, Teresa
1
Gijón, Covadonga
1
Hsu, Jen-Hsien
1
Liang, Dapeng
1
López, Rafael
1
Ma, Zhenzhong
1
Mohsen, Kholoud
1
Omar, Suha
1
Oozeerally, Adam
1
Pérez Amaral, Teodosio
1
Qi, Liyun
1
Ruiz Díaz, Gonzalo
1
Ruiz-Benítez, Rocío
1
Shin, Dong-Hee
1
Tesform, Goitom
1
Tsimonis, Georgios
1
Vázquez-Carrasco, Rosario
1
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Keskusteluaiheita / Elinkeinoelämän Tutkimuslaitos
Journal of business research : JBR
Journal of retailing and consumer services
Telecommunications policy : the international journal of digital economy, data sciences and new media
Services marketing quarterly
5
Information systems and e-business management : ISeB
2
International journal of business & management : IJoBM
2
The journal of services marketing
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Amfiteatru economic : an economic and business research periodical
1
Applied economic analysis : AEA
1
Applied economics letters
1
Electronic commerce research
1
Global business review
1
Handbook of research on intelligent techniques and modeling applications in marketing analytics
1
ISER working paper series
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International economics & finance journal : (IEFJ)
1
International journal of bank marketing
1
International journal of business and emerging markets : IJBEM
1
International journal of business innovation and research
1
International journal of business innovation and research : IJBIR
1
International journal of economic research
1
International journal of economics and business research
1
International journal of electronic business
1
International journal of electronic customer relationship management : IJECRM
1
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
International journal of internet and enterprise management : IJIEM
1
International journal of process management and benchmarking : IJPMB
1
International journal of productivity and quality management : IJPQM
1
International journal of strategic change management : IJSCM
1
International journal of technology marketing : IJTMkt
1
Journal of business & economics research
1
Journal of customer behaviour
1
Journal of decision systems
1
Journal of economic and financial sciences : JEF
1
Journal of global information management : an official publication of the Information Resources Management Association
1
Journal of hospitality marketing & management
1
Journal of management and strategy : JMS
1
Journal of open innovation : technology, market, and complexity
1
Journal of service research : JSR
1
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ECONIS (ZBW)
7
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date (oldest first)
1
M-commerce : the nexus between mobile shopping service quality and loyalty
Omar, Suha
;
Mohsen, Kholoud
;
Tsimonis, Georgios
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012502686
Saved in:
2
The influence of satisfaction on customer retention in mobile phone market
Ruiz Díaz, Gonzalo
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 75-85
Persistent link: https://www.econbiz.de/10011697888
Saved in:
3
Switching behavior of U.S. mobile phone service customers after providers shift from contract to no contract mobile phone service plans
Tesform, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 154-163
Persistent link: https://www.econbiz.de/10011598729
Saved in:
4
Consumer complaint behaviour in telecommunications : the case of mobile phone users in Spain
Garín-Muñoz, Teresa
;
Pérez Amaral, Teodosio
;
Gijón, …
- In:
Telecommunications policy : the international journal …
40
(
2016
)
8
,
pp. 804-820
Persistent link: https://www.econbiz.de/10011621585
Saved in:
5
Effect of the customer experience on satisfaction with smartphones : assessing smart satisfaction index with partial least squares
Shin, Dong-Hee
- In:
Telecommunications policy : the international journal …
39
(
2015
)
8
,
pp. 627-641
Persistent link: https://www.econbiz.de/10011496004
Saved in:
6
Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
Saved in:
7
Service quality and customer switching behavior in China's mobile phone service sector
Liang, Dapeng
;
Ma, Zhenzhong
;
Qi, Liyun
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1161-1167
Persistent link: https://www.econbiz.de/10009756115
Saved in:
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