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isPartOf:"The TQM journal : the international review of organizational improvement"
~isPartOf:"Economics of education review"
~isPartOf:"International journal of services and operations management"
~isPartOf:"Quality management journal : QMJ"
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Search: subject_exact:"Dienstleistungsqualität"
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Dienstleistungsqualität
394
Service quality
394
Customer satisfaction
151
Kundenzufriedenheit
151
Quality management
139
Qualitätsmanagement
139
Consumer behaviour
68
Konsumentenverhalten
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Beziehungsmarketing
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service quality
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Prybutok, Victor R.
16
McFadden, Kathleen L.
7
Shahin, Arash
6
Blankson, Charles
5
Gowen, Charles, III.
5
Harun, Ahasan
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Prybutok, Victor
5
AlNajem, Mohamad N.
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Antony, Jiju
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Boakye, Kwabena G.
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Chakraborty, Subhajit
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Karppinen, Henri
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Kaynak, Hale
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Lee, Jung Young
4
Prybutok, Gayle
4
Qin, Hong
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Adil, Mohd
3
Baccarani, Claudio
3
Cassia, Fabio
3
Ciasullo, Maria Vincenza
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Dabestani, Reza
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Fitzgerald, Gerard
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Ponnaiyan, Subramaniam
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Russell, Roberta S.
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Seppänen, Kaisa
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Shirouyehzad, Hadi
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Wu, Hsin-Hung
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Zhang, Xiaoni
3
Ababneh, Khaldoun I.
2
Akroush, Mamoun N.
2
Al Haj Eid, Mohammad Badi’
2
Albsoul, Rania
2
Alshyyab, Muhammad Ahmed
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The TQM journal : the international review of organizational improvement
Economics of education review
International journal of services and operations management
Quality management journal : QMJ
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
291
Journal of business research : JBR
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of air transport management
136
Journal of hospitality marketing & management
136
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Journal of service research : JSR
103
Health care management review : HCM review
101
Cogent business & management
100
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
90
Discussion paper series / IZA
88
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
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ECONIS (ZBW)
394
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1
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
Saved in:
2
A proposed model for developing quality and efficiency in transitional care
Bäckström, Ingela
;
Ingelsson, Pernilla
;
Sten, Lilly-Mari
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 107-122
Persistent link: https://www.econbiz.de/10014460340
Saved in:
3
To be or not to be digital? : a bibliometric analysis of adoption of eHealth services
Cobelli, Nicola
;
Blasioli, Emanuele
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 299-331
Persistent link: https://www.econbiz.de/10014460349
Saved in:
4
Reverse compassion : value-in-use and value-in-context of healthcare services during crisis
De Rosis, Sabina
;
Gilmore, Kendall Jamieson
;
Nuti, Sabina
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 332-351
Persistent link: https://www.econbiz.de/10014460350
Saved in:
5
Total quality service in digital era
Schiavone, Francesco
;
Pietronudo, Maria Cristina
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1170-1193
Persistent link: https://www.econbiz.de/10014321605
Saved in:
6
On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
7
An augmented reality-based system for improving quality of services operations : a study of educational institutes
Egaji, Oche A.
;
Asghar, Ikram
;
Griffiths, Mark G.
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
2
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012885382
Saved in:
8
The impact of medical cyber-physical systems on healthcare service delivery
Sony, Michael
;
Antony, Jiju
;
McDermott, Olivia
- In:
The TQM journal : the international review of …
34
(
2022
)
7
,
pp. 73-93
Persistent link: https://www.econbiz.de/10013537702
Saved in:
9
Service innovation in the restaurant sector during COVID-19 : digital technologies to reduce customers' risk perception
Esposito, Benedetta
;
Sessa, Maria Rosaria
;
Sica, Daniela
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
7
,
pp. 134-164
Persistent link: https://www.econbiz.de/10013537705
Saved in:
10
Improving public school productivity : evidence from model schools in India
Kumar, G. Naveen
- In:
Economics of education review
97
(
2023
),
pp. 1-21
Persistent link: https://www.econbiz.de/10014474984
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