Torres-Rodríguez, Roberto; Martínez-Vivar, Rodobaldo; … - In: Journal of industrial engineering and management : JIEM 12 (2019) 2, pp. 328-339
Purpose: The aim of this paper is based on the theoretical and empirical analysis, with the application of multivariate statistics, for the identification of the essential variables that intervene in the technical services processes of the hotel industry and with it the conformation of a...