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isPartOf:"The journal of services marketing"
~subject:"Service quality"
~type_genre:"Article in journal"
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Search: subject_exact:"Kundenintegration"
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Service quality
Customer integration
44
Kundenintegration
44
Beziehungsmarketing
30
Relationship marketing
30
Betriebliche Wertschöpfung
18
Value creation
18
Dienstleistung
15
Services
15
Consumer behaviour
14
Konsumentenverhalten
14
Co-creation
11
Service-Dominant Logic
11
Service-dominant logic
11
Dienstleistungsqualität
10
Dienstleistungssektor
10
Service industry
10
Customer satisfaction
9
Customer service
9
Customer value
9
Dienstleistungsmarketing
9
Kundenservice
9
Kundenwert
9
Kundenzufriedenheit
9
Services marketing
9
Customer engagement
7
Customer participation
7
New product development
7
Produktentwicklung
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Innovation
6
Social Web
6
Social web
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Value co-creation
6
Brand management
5
Dienstleistungsmanagement
5
Innovation management
5
Innovationsmanagement
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Markenführung
5
Service innovation
5
Service management
5
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Article in journal
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English
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Carlini, Joan
1
Cronin, J. J.
1
Edvardsson, Bo
1
Elg, Mattias
1
Engström, Jon
1
Grealish, Laurie
1
Guo, Lin
1
Hau Nguyen Le
1
Hilton, Toni
1
Hughes, Tim
1
Hur, Won-Moo
1
Hwang, Hansol
1
Jouny-Rivier, Elodie
1
Kim, Soon-Ho
1
Kim, Young-Jin
1
Lee, Seonjeong
1
Little, Ed
1
Marandi, Ebi
1
Martin, Charles L.
1
McLaren-Kennedy, Annette
1
Muir, Rachel
1
Nguyen, Dung Tien
1
Reynoso, Javier
1
Shin, Yuhyung
1
Tang, Chuanyi
1
Thuy Ngoc Pham
1
Tram-Anh Ngoc Pham
1
Xu, Hangjun
1
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The journal of services marketing
Journal of retailing and consumer services
20
Journal of business research : JBR
17
Journal of service management
15
The service industries journal
12
International journal of hospitality management
10
Service business
9
Public management review
7
Services marketing quarterly
7
International journal of contemporary hospitality management
6
Journal of the Academy of Marketing Science
5
European journal of marketing
4
European journal of marketing : EJM
4
International journal of quality and service sciences
4
Journal of service research
4
Journal of service research : JSR
4
Journal of service theory and practice : JSTP
4
Technological forecasting & social change : an international journal
4
The journal of business & industrial marketing
4
Australasian marketing journal
3
Cogent business & management
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of health organization and management
3
Journal of hospitality marketing & management
3
Marketing intelligence & planning
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
International journal of bank marketing
2
International journal of consumer studies
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of market research
2
International journal of productivity and quality management : IJPQM
2
International journal of public sector management : IJPSM
2
International journal of retail & distribution management
2
International journal of services and operations management : IJSOM
2
Journal of business logistics
2
Journal of global marketing
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality and tourism insights
2
Journal of marketing for higher education
2
Journal of nonprofit & public sector marketing
2
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ECONIS (ZBW)
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1
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
2
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
3
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
4
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
5
Promoting customers' involvement with service brands : evidence from coffee shop customers
Kim, Soon-Ho
;
Lee, Seonjeong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 733-744
Persistent link: https://www.econbiz.de/10011801521
Saved in:
6
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
7
Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J.
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
Saved in:
8
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
9
A self-determination theory perspective on customer participation in service development
Engström, Jon
;
Elg, Mattias
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
Saved in:
10
Adopting self-service technology to do more with less
Hilton, Toni
;
Hughes, Tim
;
Little, Ed
;
Marandi, Ebi
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 3-12
Persistent link: https://www.econbiz.de/10009723111
Saved in:
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