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isPartOf:"The service industries journal"
~isPartOf:"International journal of services technology and management"
~subject:"Customer satisfaction"
~subject:"Produktivität"
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Search: subject_exact:"Dienstleistungsbranche"
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Customer satisfaction
Produktivität
Dienstleistungssektor
308
Service industry
308
Innovation
61
Innovation management
51
Innovationsmanagement
51
Services
47
Dienstleistung
46
Dienstleistungsqualität
36
Service quality
36
Business services
20
Productivity
20
Unternehmensdienstleistung
20
service innovation
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Service innovation
18
Kundenzufriedenheit
17
Spain
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Spanien
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KMU
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SME
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Consumer behaviour
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Konsumentenverhalten
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Unternehmenserfolg
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Welt
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Lönnqvist, Antti
2
Rayburn, Steven W.
2
Alkire, Linda
1
Anderson, Sidney
1
Balbastre-Benavent, Francisco
1
Berthiaume, Bilitis
1
Brun, Isabelle
1
Canet-Giner, M. Teresa
1
Chang, Chia-Wen
1
Chang, Shu-chun
1
Chen, Tzy-ling
1
Cheng, I-shin
1
Chih, Wen-Hai
1
Chih, Wen-hai
1
Choi, Laee
1
Djellal, Faridah
1
Du, Junjuan
1
Falk, Martin
1
Falter, Mareike
1
Gal, Iddo
1
Gallouj, Fai͏̈z
1
Ganz, Walter
1
Geum, Youngjung
1
Ghavidel, Saleh
1
Gilmore, Audrey
1
Gu, Hao
1
Hadwich, Karsten
1
Henten, Anders
1
Ho, Bach Quang
1
Hsu, Li-Chun
1
Hsu, Li-chun
1
Huang, Heng-Chiang
1
Ilmakunnas, Pekka
1
Ilmakunnas, Seija
1
Karaatli, Gokhan M.
1
Khamalah, Joseph N.
1
Lee, Han
1
Li, Yaokuang
1
Lin, Wei-Ching
1
Lira, Elisa Granha
1
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The service industries journal
International journal of services technology and management
The journal of services marketing
27
Journal of business research : JBR
18
Journal of retailing and consumer services
18
Journal of service research : JSR
16
RIETI discussion paper
12
Service business
12
Structural change and economic dynamics : SC+ED
11
International journal of hospitality management
10
International journal of production economics
10
Journal of service management
10
Services marketing quarterly
10
International journal of services and operations management
9
Journal of service research
9
Economics of innovation and new technology
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Applied economics
7
Discussion paper / Centre for Economic Policy Research
7
International productivity monitor
7
ZEW discussion papers
7
ADB economics working paper series
6
Discussion paper
6
International journal of quality and service sciences
6
Journal of the Academy of Marketing Science
6
World Bank Policy Research Working Paper
6
Discussion paper series / IZA
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of contemporary hospitality management
5
International journal of productivity and quality management : IJPQM
5
International journal of services and operations management : IJSOM
5
Journal of marketing
5
Journal of service theory and practice : JSTP
5
Managing service quality : MSQ ; an international journal
5
Policy research working paper : WPS
5
Psychology & marketing
5
Total quality management & business excellence
5
Benchmarking : an international journal ; BIJ
4
Business horizons
4
Discussion paper / Central Bureau voor de Statistiek
4
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ECONIS (ZBW)
37
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1
A classification scheme for productivity management in e-commerce services
Lira, Elisa Granha
;
Torres Júnior, Noel
;
Santos, …
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 1010-1033
Persistent link: https://www.econbiz.de/10014338664
Saved in:
2
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
3
Modeling revenge and avoidance in the mobile service industry : moderation role of technology anxiety
Hsu, Li-Chun
;
Wang, Kai-Yu
;
Chih, Wen-Hai
;
Lin, Wei-Ching
- In:
The service industries journal
41
(
2021
)
15/16
,
pp. 1029-1052
Persistent link: https://www.econbiz.de/10012695309
Saved in:
4
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
5
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
6
Pattern-based service composition for user satisfaction and service revenue
Xu, Hanchuan
;
Zhuang, Yaou
;
Gu, Hao
;
Xu, Xiaofei
; …
- In:
International journal of services technology and management
25
(
2019
)
5/6
,
pp. 585-600
Persistent link: https://www.econbiz.de/10012149117
Saved in:
7
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
8
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
9
The impact and spatial difference of agricultural producer services industry on agricultural development : an empiricial analysis based on provincial panel data
Du, Junjuan
;
Li, Yaokuang
- In:
International journal of services technology and management
24
(
2018
)
1/2/3
,
pp. 173-194
Persistent link: https://www.econbiz.de/10011882277
Saved in:
10
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
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