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isPartOf:"The service industries journal"
~subject:"Kundenzufriedenheit"
~subject:"Produktivität"
~type:"article"
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Kundenzufriedenheit
Produktivität
Dienstleistungssektor
252
Service industry
252
Innovation
48
Innovation management
37
Innovationsmanagement
37
Services
35
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34
Dienstleistungsqualität
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Service quality
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service innovation
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28
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Rayburn, Steven W.
2
Alkire, Linda
1
Anderson, Sidney
1
Balbastre-Benavent, Francisco
1
Berthiaume, Bilitis
1
Brun, Isabelle
1
Canet-Giner, M. Teresa
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Chang, Chia-Wen
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Gal, Iddo
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The service industries journal
The journal of services marketing
27
Journal of business research : JBR
18
Journal of retailing and consumer services
18
Journal of service research : JSR
16
Service business
12
Structural change and economic dynamics : SC+ED
11
International journal of hospitality management
10
International journal of production economics
10
Journal of service management
10
Services marketing quarterly
10
International journal of services and operations management
9
Journal of service research
9
Economics of innovation and new technology
8
Applied economics
7
International productivity monitor
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
International journal of quality and service sciences
6
Journal of the Academy of Marketing Science
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of contemporary hospitality management
5
International journal of productivity and quality management : IJPQM
5
International journal of services and operations management : IJSOM
5
Journal of marketing
5
Journal of service theory and practice : JSTP
5
Managing service quality : MSQ ; an international journal
5
Psychology & marketing
5
Total quality management & business excellence
5
Benchmarking : an international journal ; BIJ
4
Business horizons
4
Economics letters
4
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
4
European journal of marketing : EJM
4
International journal of services technology and management
4
International journal of services, economics and management
4
Journal of comparative economics : the journal of the Association for Comparative Economic Studies
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Services industries and the knowledge-based economy
4
The Scandinavian journal of economics
4
Business services in European economic growth
3
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ECONIS (ZBW)
28
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1
A classification scheme for productivity management in e-commerce services
Lira, Elisa Granha
;
Torres Júnior, Noel
;
Santos, …
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 1010-1033
Persistent link: https://www.econbiz.de/10014338664
Saved in:
2
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
3
Modeling revenge and avoidance in the mobile service industry : moderation role of technology anxiety
Hsu, Li-Chun
;
Wang, Kai-Yu
;
Chih, Wen-Hai
;
Lin, Wei-Ching
- In:
The service industries journal
41
(
2021
)
15/16
,
pp. 1029-1052
Persistent link: https://www.econbiz.de/10012695309
Saved in:
4
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
5
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
6
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
7
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
8
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
9
Cost disease in service sector
Ghavidel, Saleh
;
Sheshkalany, Asal Narenji
- In:
The service industries journal
37
(
2017
)
3/4
,
pp. 206-228
Persistent link: https://www.econbiz.de/10011863159
Saved in:
10
A cross-country study of service productivity
Sekhon, Harjit
;
Yalley, Andrews Agya
;
Roy, Sanjit
; …
- In:
The service industries journal
36
(
2016
)
5/6
,
pp. 223-238
Persistent link: https://www.econbiz.de/10011583913
Saved in:
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