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isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Dienstleistungsqualität"
~subject:"Unternehmenserfolg"
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Dienstleistungsqualität
Unternehmenserfolg
Performance measurement
67
Performance-Messung
67
Quality management
42
Qualitätsmanagement
42
Firm performance
12
Service quality
12
Balanced Scorecard
9
Balanced scorecard
9
Performance management
9
Performance-Management
9
performance measurement
7
Business process management
6
Customer satisfaction
6
KMU
6
Kundenzufriedenheit
6
Prozessmanagement
6
SME
6
Taiwan
6
Einführung
5
Hospital
5
Implementation
5
Krankenhaus
5
Data envelopment analysis
4
Data-Envelopment-Analyse
4
Industrie
4
Manufacturing industries
4
Strategic management
4
Strategisches Management
4
balanced scorecard
4
quality management
4
Dienstleistungssektor
3
Fuzzy sets
3
Fuzzy-Set-Theorie
3
Human Resource Management
3
Measurement
3
Messung
3
Organisatorischer Wandel
3
Organizational change
3
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Article
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23
Conference paper
2
Konferenzbeitrag
2
Case study
1
Fallstudie
1
Language
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English
23
Author
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He, Zhen
2
Zhang, Min
2
Bagur-Femenías, Llorenç
1
Baser, Onur
1
Belvedere, Valeria
1
Bento, Graziela dos Santos
1
Chan, Ya-hui
1
Chang, Tsang-Chuan
1
Chen, H. T.
1
Chen, K. S.
1
Chen, Kuen-Suan
1
Cinaroglu, Songul
1
Dabestani, Reza
1
Dahlgaard, Jens Jörn
1
Dahlgaard-Park, Su Mi
1
Devadasan, S. R.
1
Devadason, Evelyn
1
Evans, James R.
1
Ford, Matthew W.
1
Grando, Alberto
1
Hertz, Harry S.
1
Jiang, Minghui
1
Jyoti, Jeevan
1
Kao, William
1
Ke, Ben
1
Khan, Bilal Ahmad
1
Kim, Min Gyu
1
Kour, Sumeet
1
Kweh, Qian Long
1
Laosirihongthong, T.
1
Legenvre, Hervé
1
Li, Xiangyang
1
Lin, C. L.
1
Lin, Shu-ping
1
Llach, Josep
1
Lu, Wen-Min
1
Masterson, Suzanne S.
1
Mohammad Nourani
1
Moxham, Claire
1
Muhammad Madi Bin Abdullah
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
36
International journal of hospitality management
32
International journal of production economics
30
The international journal of productivity and performance management : IJPPM
26
Benchmarking : an international journal ; BIJ
25
International journal of quality & reliability management
24
Total quality management & business excellence
23
International journal of production research
22
International journal of productivity and quality management : IJPQM
21
The service industries journal
21
The international journal of productivity and performance management
19
Public performance & management review
18
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
17
International journal of contemporary hospitality management
16
The TQM journal : the international review of organizational improvement
16
Cogent business & management
15
International journal of business performance management
15
International journal of services and operations management
15
Journal of business ethics : JOBE
15
Tourism management : research, policies, practice
15
Industrial marketing management : the international journal for industrial and high-tech firms
14
SpringerLink / Bücher
13
The journal of business & industrial marketing
13
International journal of business excellence : IJBEX
11
International journal of innovation management
11
Journal of management : JOM
11
Business process management journal
10
Health care management review : HCM review
10
International journal of business excellence
10
International journal of business information systems : IJBIS
10
Journal of Asian finance, economics and business : JAFEB
10
Measuring business excellence : the journal of organizational performance management
10
Public management review
10
The international journal of human resource management
10
Benchmarking : an international journal
9
International journal of business innovation and research
9
International journal of economics and finance
9
Journal of hospitality marketing & management
9
Journal of industrial engineering and management : JIEM
9
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ECONIS (ZBW)
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1
Testing the EFQM model as a framework to measure a company's procurement performance
Belvedere, Valeria
;
Grando, Alberto
;
Legenvre, Hervé
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 633-651
Persistent link: https://www.econbiz.de/10011854122
Saved in:
2
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
3
Developing an instrument to measure lean manufacturing maturity and its relationship with operational performance
Bento, Graziela dos Santos
;
Tontini, Gérson
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 977-995
Persistent link: https://www.econbiz.de/10011918735
Saved in:
4
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul
;
Baser, Onur
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
Saved in:
5
Measuring the impact of soft and hard quality practices on service innovation and organisational performance
Khan, Bilal Ahmad
;
Naeem, Hummayoun
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1402-1426
Persistent link: https://www.econbiz.de/10011919000
Saved in:
6
Business excellence : the managerial and value-creation efficiencies of the insurance companies
Mohammad Nourani
;
Devadason, Evelyn
;
Kweh, Qian Long
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 879-896
Persistent link: https://www.econbiz.de/10011977063
Saved in:
7
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
8
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
9
Effects of contextual variables on quality and performance
Tarí, Juan José
;
Muhammad Madi Bin Abdullah
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 190-204
Persistent link: https://www.econbiz.de/10011730262
Saved in:
10
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
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