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isPartOf:"Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde"
~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"International journal of hospitality management"
~subject:"Customer service"
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Search: subject_exact:"Kundenorientierung"
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Customer service
Beziehungsmarketing
380
Relationship marketing
380
Consumer behaviour
176
Konsumentenverhalten
176
Customer satisfaction
141
Kundenzufriedenheit
141
Dienstleistungsqualität
119
Service quality
119
Hotel industry
85
Hotellerie
85
Gastronomie
65
Restaurant industry
65
Brand management
43
Markenführung
43
Theorie
42
Theory
42
Brand image
36
Emotion
36
Markenimage
36
Kundenservice
31
Beschwerdemanagement
28
Complaint management
28
USA
28
United States
28
Customer value
24
Kundenwert
24
Mathematical programming
24
Mathematische Optimierung
24
Satisfaction
23
Loyalty
22
Confidence
21
Vertrauen
21
Arbeitsverhalten
20
Customer integration
20
Kundenintegration
20
Work behaviour
20
Tourism employees
18
Tourismusberufe
18
Brand
17
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English
31
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Torres, Edwin N.
3
Cheng, Bao
2
Huey Chern Boo
2
Liu, Canmian
2
Xie, Lishan
2
Zhang, Tingting
2
Babalola, Mayowa
1
Babalola, Mayowa T.
1
Basu, Preetam
1
Chang, Kuo-Chien
1
Chang, Yaping
1
Chen, Haixiao
1
Chen, Po-Ju
1
Chen, Qiurong
1
Chen, Sandy C.
1
Deng, Xincai
1
Dong, Yun
1
Fu, Xiaoxiao
1
Garba, Omale A.
1
Geng, Ruoqi
1
Guchait, Priyanko
1
Guo, Gongxing
1
Guo, Liang
1
Ho, Ting Hin
1
Hong, Zhisheng
1
Hua, Nan
1
Huan, Li
1
Huang, Dan
1
Huang, Jiahui
1
Khoo-Lattimore, Catheryn
1
Kim, Haemi
1
Kim, Hyun Jeong
1
Kim, Hyunsu
1
Kobinah, Thomas
1
Kong, Shaojun
1
Kwan, Ho Kwong
1
Lai, Jennifer Y. M.
1
Lam, Long W.
1
Lau, Virginia Meng-Chan
1
Lee, Hye Eun
1
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Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
European journal of operational research : EJOR
International journal of hospitality management
The journal of services marketing
39
Journal of retailing and consumer services
36
Journal of business research : JBR
31
The service industries journal
16
Journal of service research : JSR
15
Journal of service research
14
SpringerLink / Bücher
12
International journal of contemporary hospitality management
10
Journal of service theory and practice
10
Journal of service theory and practice : JSTP
10
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
9
International journal of business and economics
8
Journal of marketing
8
Journal of the Academy of Marketing Science
8
Service business
8
Gabler Edition Wissenschaft
7
International journal of services and operations management
7
Journal of retailing
7
Journal of hospitality marketing & management
6
Journal of service management
6
Psychology & marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing
5
European journal of marketing : EJM
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
The TQM journal : the international review of organizational improvement
5
Business horizons
4
Business process management journal
4
Electronic markets : EM ; the international journal of electronic commerce and business media
4
Europäische Hochschulschriften / 5
4
Harvard-Business-Manager : das Wissen der Besten
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
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ECONIS (ZBW)
31
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1
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
2
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
3
Putting customer service at risk : why and when family ostracism relates to customer-oriented behaviors
Rahaman, H. M. Saidur
;
Kwan, Ho Kwong
;
Babalola, Mayowa
; …
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014282484
Saved in:
4
The inverted-U influence of leader benevolence on extra-role customer service behavior
Zhang, Fan
;
Huan, Li
;
Liu, Shijie
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014311462
Saved in:
5
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
6
Customer verbal aggression and employee service sabotage : the mediating role of perceived discrimination
Lin, Derong
;
Shi, Zhao
;
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227719
Saved in:
7
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
8
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
9
Forays into omnichannel : an online retailer's strategies for managing product returns
Mandal, Prasenjit
;
Basu, Preetam
;
Saha, Kushal
- In:
European journal of operational research : EJOR
292
(
2021
)
2
,
pp. 633-651
Persistent link: https://www.econbiz.de/10012502386
Saved in:
10
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
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