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isPartOf:"Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Customer value"
~subject:"Privatkundengeschäft"
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Search: subject_exact:"Kundenorientierung"
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Customer value
Privatkundengeschäft
Beziehungsmarketing
118
Relationship marketing
118
Consumer behaviour
48
Konsumentenverhalten
48
Bank
38
Customer satisfaction
37
Kundenzufriedenheit
37
Dienstleistungsqualität
27
Service quality
27
Personal banking
21
Confidence
12
Vertrauen
12
Customer loyalty
11
Electronic Banking
11
Electronic banking
11
Financial services
11
Finanzdienstleistung
11
Bankgeschäft
10
Banking services
10
Brand management
9
India
9
Indien
9
Lieferantenmanagement
9
Loyalty
9
Markenführung
9
Supplier relationship management
9
Trust
9
Customers
8
Kundenwert
8
Banking
7
Brand image
7
Markenimage
7
Banks
6
Corporate Social Responsibility
6
Corporate social responsibility
6
Banking industry
5
Customer orientation
5
Emotion
5
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2
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English
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Van den Poel, Dirk
2
Al-Eisawi, Dima
1
Al-Hawari, Mohd Ahmad
1
Amoako, George Kofi
1
Anabila, Peter
1
Baecke, Philippe
1
Balaji, M. S.
1
Benoit, Dries F.
1
Birnbrich, Cornelia
1
Chikazhe, Lovemore
1
Clemes, Michael D.
1
Coll, Santiago Forgas
1
Costa, Francisco José
1
Dimitriadis, Sergios
1
Effah, Ebenezer Asare
1
Ferguson, David
1
Gan, Christopher
1
Guillén, Marta Estrada
1
Heinonen, Kristina
1
Henrique, Jorge Luiz
1
Hoffmann, Arvid O. I.
1
Hong, Jung-kee
1
Inyang, Aniefre Eddie
1
Ismail, Hina
1
Itani, Omar S.
1
Khan, Zia
1
Kirpalani, Vishnu M.
1
Kumi, Desmond Kwadjo
1
Leocádio, Aurio Lucio
1
Lähteenmaki, Ilkka
1
Makanyeza, Charles
1
Matos, Celso Augusto de
1
Medberg, Gustav
1
Neto, Mário Teixeria Reis
1
Nyman, Henrich
1
Nätti, Satu
1
Padmavathy, C.
1
Palau i Saumell, Ramon
1
Parente, Eduardo Soares
1
Paul, Rik
1
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Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
The international journal of bank marketing : IJBM
Journal of business research : JBR
53
Industrial marketing management : the international journal for industrial and high-tech firms
50
Journal of retailing and consumer services
39
SpringerLink / Bücher
22
The journal of services marketing
20
International journal of hospitality management
18
Journal of the Academy of Marketing Science
17
Journal of strategic marketing
15
The service industries journal
15
Gabler Edition Wissenschaft
14
Handbook of research on customer equity in marketing
14
Journal of financial services marketing : JFSM
14
Journal of marketing
14
Journal of service research : JSR
14
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
13
Journal of service management
13
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
13
The journal of business & industrial marketing
13
Journal of marketing research : JMR
10
The journal of product & brand management
10
Die Bank
9
International journal of contemporary hospitality management
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
Technological forecasting & social change : an international journal
9
The TQM journal : the international review of organizational improvement
9
Business horizons
8
International journal of electronic customer relationship management : IJECRM
8
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
8
Management decision : MD
8
Marketing intelligence & planning
8
Tourism management : research, policies, practice
8
Cogent business & management
7
European management journal
7
International journal of bank marketing
7
Journal of marketing analytics : JMA
7
Marketing theory
7
Service business
7
Springer eBook Collection / Business and Economics
7
Harvard-Business-Manager : das Wissen der Besten
6
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ECONIS (ZBW)
26
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1
Relative importance of service value by customer relationship stages : evidence from the Indian retail banking
Ponnam, Abhilash
;
Paul, Rik
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 319-334
Persistent link: https://www.econbiz.de/10011707953
Saved in:
2
Mediation role of brand preference on bank advertising and customer loyalty : a developing country perspective
Amoako, George Kofi
;
Anabila, Peter
;
Effah, Ebenezer Asare
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 983-996
Persistent link: https://www.econbiz.de/10011788289
Saved in:
3
Mediators of the relationship between service quality and customer loyalty : evidence from the banking sector in Zimbabwe
Makanyeza, Charles
;
Chikazhe, Lovemore
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 540-556
Persistent link: https://www.econbiz.de/10011731623
Saved in:
4
Customer value proposition, corporate transformation and growth in Caribbean financial firms
Smith, Trevor Alexander
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
6
,
pp. 885-903
Persistent link: https://www.econbiz.de/10011618696
Saved in:
5
Predictors of customer loyalty in the Pakistani banking industry : a moderated-mediation study
Saleem, Muhammad Abid
;
Zahra, Sadaf
;
Ismail, Hina
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 411-430
Persistent link: https://www.econbiz.de/10011593803
Saved in:
6
The effects of empathy and listening of salespeople on relationship quality in the retail banking industry : the moderating role of felt stress
Itani, Omar S.
;
Inyang, Aniefre Eddie
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 692-716
Persistent link: https://www.econbiz.de/10011456301
Saved in:
7
How the personality of retail bank customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
1
,
pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
Saved in:
8
Customer satisfaction and loyalty in the United Arab Emirates banking industry
Sayani, Hameedah
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
3
,
pp. 351-375
Persistent link: https://www.econbiz.de/10011383622
Saved in:
9
Customer responses to CSR in the Pakistani banking industry
Khan, Zia
;
Ferguson, David
;
Pérez, Andrea
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 471-493
Persistent link: https://www.econbiz.de/10011384253
Saved in:
10
Conceptualization and measurement of customer perceived value in banks : a Brazilian contribution
Parente, Eduardo Soares
;
Costa, Francisco José
; …
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 494-509
Persistent link: https://www.econbiz.de/10011384260
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