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language:"eng"
~isPartOf:"Asia Pacific journal of marketing and logistics"
~source:"econis"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
107
Relationship marketing
107
Consumer behaviour
68
Konsumentenverhalten
68
Customer satisfaction
39
Kundenzufriedenheit
39
Brand image
29
Markenimage
29
Brand management
27
Markenführung
27
Service quality
22
Confidence
17
Vertrauen
17
Brand
14
Markenartikel
14
Brand loyalty
13
Social Web
13
Social web
13
E-commerce
12
Electronic Commerce
12
Internet marketing
12
Markentreue
12
Online retailing
12
Online-Handel
12
Online-Marketing
12
China
8
Customer loyalty
8
Customer retention
7
Emotion
7
Marketing management
7
Marketingmanagement
7
Brand equity
6
Trust
6
Viral marketing
6
Virales Marketing
6
Australia
5
Australien
5
Brand trust
5
Customer engagement
5
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English
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Jebarajakirthy, Charles
2
Quach, Sara
2
Thaichon, Park
2
Al-Hawari, Mohd Ahmad
1
Amenuvor, Fortune Edem
1
Boateng, Henry
1
Cai, Huifen
1
Cheah, Isaac
1
Clemens, Michael Daniel
1
Di Benedetto, C. Anthony
1
Ding, Wenmei
1
Du, Wenxuan
1
Edward, Manoj
1
Fatima, Johra Kayeser
1
Gan, Christopher
1
Hantula, Donald A.
1
Hong, Zhao
1
Hussin, Nazimah
1
Iyer, Rajesh
1
Johlke, Mark C.
1
Kautish, Pradeep
1
Kim, Jong-Hyeong
1
Kim, Wooyang
1
Lee, Dae Hui
1
Lee, Sheng Yen
1
Mahadi, Batiah
1
Mehmood, Khalid
1
Muhammad, Lakhi
1
Ndubisi, Nelson Oly
1
Neal, Mark
1
Pichate Benjarongrat
1
Radu, Alexandru
1
Ram, Jiwat
1
Razzaque, Mohammed Abdur
1
Sahadev, Sunil
1
Saleem, Muhammad Abid
1
Shah, Tejas R.
1
Shu, Xin
1
Siti Haryati Shaikh Ali
1
Solberg Søilen, Klaus
1
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Asia Pacific journal of marketing and logistics
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
103
The journal of services marketing
96
The service industries journal
74
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Cogent business & management
29
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of service research
26
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of services, economics and management
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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ECONIS (ZBW)
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1
Influence of robots service quality on customers' acceptance in restaurants
Shah, Tejas R.
;
Kautish, Pradeep
;
Mehmood, Khalid
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
12
,
pp. 3117-3137
Persistent link: https://www.econbiz.de/10014486641
Saved in:
2
The trinity of extended service quality, distinct perceived value, and customer loyalty facilitators
Lee, Dae Hui
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
5
,
pp. 1262-1287
Persistent link: https://www.econbiz.de/10014285992
Saved in:
3
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
4
Revisiting the service recovery paradox in the restaurant industry
Kim, Jong-Hyeong
;
Du, Wenxuan
;
Youn, Hyewon
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
3
,
pp. 437-453
Persistent link: https://www.econbiz.de/10013163343
Saved in:
5
Examining the consequences of adaptive selling behavior by door-to-door salespeople in the Korean cosmetic industry
Amenuvor, Fortune Edem
;
Yi, Ho Taek
;
Boateng, Henry
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
4
,
pp. 800-816
Persistent link: https://www.econbiz.de/10013163381
Saved in:
6
How does group-buying website quality for social commerce affect repurchase intention? : evidence from Chinese online users
Sun, Zhuo
;
Hong, Zhao
;
Wang, Zongshui
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2109-2129
Persistent link: https://www.econbiz.de/10013552978
Saved in:
7
Organizational citizenship behaviors perceived by collectivistic 50-and-older customers and medical-care service performance : an application of stimulus-organism-response theory
Kim, Wooyang
;
Hantula, Donald A.
;
Di Benedetto, C. Anthony
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2237-2268
Persistent link: https://www.econbiz.de/10013552993
Saved in:
8
The effect of consumer resistance to innovation on innovation adoption : the moderating role of customer loyalty
Sun, Yang
;
Ding, Wenmei
;
Weng, Chen
;
Cheah, Isaac
;
Cai, …
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
9
,
pp. 1849-1863
Persistent link: https://www.econbiz.de/10013391140
Saved in:
9
Exploring the service profit chain in a Thai bank
Pichate Benjarongrat
;
Neal, Mark
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
2
,
pp. 432-452
Persistent link: https://www.econbiz.de/10011636637
Saved in:
10
Customer orientation as a psychological construct : evidence from Indian B-B salespeople
Johlke, Mark C.
;
Iyer, Rajesh
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
4
,
pp. 704-720
Persistent link: https://www.econbiz.de/10011791953
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