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language:"eng"
~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Journal of service research"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
447
Relationship marketing
447
Lieferantenmanagement
210
Supplier relationship management
210
B-to-B-Marketing
153
Business-to-business marketing
153
Consumer behaviour
80
Konsumentenverhalten
80
Customer satisfaction
55
Kundenzufriedenheit
55
Customer value
53
Kundenwert
53
Salespeople
53
Verkaufspersonal
53
Service quality
51
Marketing management
48
Marketingmanagement
48
Customer integration
47
Kundenintegration
47
Betriebliche Wertschöpfung
40
Selling
40
Value creation
40
Verkauf
40
Social Web
39
Social web
39
Business network
33
Unternehmensnetzwerk
33
Firm performance
32
Unternehmenserfolg
32
Confidence
31
Vertrauen
31
Brand management
30
Markenführung
30
Brand image
24
Internet marketing
24
Markenimage
24
Online-Marketing
24
Innovation
22
Lieferkette
22
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51
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English
Author
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Becker, Jan U.
2
Brady, Michael K.
2
Cadeaux, Jack
2
Grégoire, Yany
2
Hollebeek, Linda D.
2
Lemon, Katherine N.
2
Mattila, Anna S.
2
Ostrom, Amy L.
2
Schepers, Jeroen
2
Song, Hua
2
Spann, Martin
2
Sprott, David E.
2
Walsh, Gianfranco
2
Yu, Kangkang
2
Akter, Shahriar
1
Albrecht, Arne Keno
1
Anderson, Laurel
1
Andzulis, James
1
Arslanagic-Kalajdzic, Maja
1
Auh, Seigyoung
1
Azzari, Courtney Nations
1
Bala, Pradip Kumar
1
Balaji, M. S.
1
Barrot, Christian
1
Beatty, Sharon E.
1
Beck, Jonathan M.
1
Behera, Rajat Kumar
1
Belanche, Daniel
1
Bhatia, Sandhya
1
Bilstein, Nicola
1
Blut, Markus
1
Bolton, Lisa E.
1
Bone, Sterling A.
1
Brach, Simon
1
Brennan, Louis
1
Briggs, Elten
1
Bruhn, Manfred
1
Bush, Alan J.
1
Béal, Mathieu
1
Campbell, Colin L.
1
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Published in...
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of service research
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
103
The journal of services marketing
96
The service industries journal
74
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Cogent business & management
29
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of strategic marketing
26
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of services, economics and management
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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ECONIS (ZBW)
51
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1
How smart should a service robot be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
2
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
3
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
Saved in:
4
Unethical use of information access and analytics in B2B service organisations : the dark side of behavioural loyalty
Behera, Rajat Kumar
;
Bala, Pradip Kumar
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 14-31
Persistent link: https://www.econbiz.de/10014282238
Saved in:
5
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
6
Buffering B2B service failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
7
The impact of customer characteristics on exploitation and exploration capabilities : an empirical study of outsourcing service companies
Kanani-Moghadam, Venus
;
Zarghami, Seyed Ashkan
- In:
Industrial marketing management : the international …
104
(
2022
),
pp. 340-351
Persistent link: https://www.econbiz.de/10013326861
Saved in:
8
It went downhill from there : the spillover effect from previous customer mistreatment on frontline employees' service delivery
Yue, Yumeng
;
Wang, Karyn L.
;
Groth, Markus
- In:
Journal of service research
25
(
2022
)
3
,
pp. 478-493
Persistent link: https://www.econbiz.de/10013395983
Saved in:
9
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
10
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
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