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language:"eng"
~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~subject:"Dienstleistungsqualität"
~subject:"Kundenwert"
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Dienstleistungsqualität
Kundenwert
Beziehungsmarketing
398
Relationship marketing
398
Lieferantenmanagement
208
Supplier relationship management
208
B-to-B-Marketing
151
Business-to-business marketing
151
Consumer behaviour
55
Konsumentenverhalten
55
Customer value
50
Salespeople
49
Verkaufspersonal
49
Marketing management
46
Marketingmanagement
46
Selling
39
Verkauf
39
Betriebliche Wertschöpfung
36
Customer integration
36
Kundenintegration
36
Value creation
36
Customer satisfaction
35
Kundenzufriedenheit
35
Social Web
35
Social web
35
Business network
32
Firm performance
32
Unternehmenserfolg
32
Unternehmensnetzwerk
32
Confidence
29
Vertrauen
29
Brand management
28
Markenführung
28
Service quality
25
Internet marketing
23
Online-Marketing
23
New product development
22
Produktentwicklung
22
Brand image
21
Innovation
21
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72
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English
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Eggert, Andreas
5
Frow, Pennie
4
Payne, Adrian
4
Cadeaux, Jack
3
Steinhoff, Lena
3
Aarikka-Stenroos, Leena
2
Akter, Shahriar
2
Haas, Alexander
2
Keränen, Joona
2
Kleinaltenkamp, Michael
2
Ngo, Liem Viet
2
Prior, Daniel D.
2
Prohl-Schwenke, Katharina
2
Song, Hua
2
Terho, Harri
2
Ulaga, Wolfgang
2
Yu, Kangkang
2
Allwood, Jens
1
Arlanagic-Kalajdzic, Maja
1
Arnett, Dennis B.
1
Arslanagic-Kalajdzic, Maja
1
Bala, Pradip Kumar
1
Balaji, M. S.
1
Balboni, Bernardo
1
Barczak, Gloria
1
Baumann, Jasmin
1
Behera, Rajat Kumar
1
Bhatia, Sandhya
1
Bischoff, Pirmin
1
Blocker, Christopher P.
1
Boutin Jr., Philip J.
1
Brennan, Ross
1
Briggs, Elten
1
Bruhn, Manfred
1
Burkert, Michael
1
Bush, Alan J.
1
Campbell, Colin L.
1
Casidy, Riza
1
Cavusgil, Erin
1
Cavusgil, S. Tamer
1
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of retailing and consumer services
202
Journal of business research : JBR
149
International journal of hospitality management
128
The journal of services marketing
105
The service industries journal
80
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Journal of service research : JSR
56
Journal of hospitality marketing & management
55
International journal of contemporary hospitality management
51
Services marketing quarterly
51
Service business
46
Journal of service management
45
Journal of travel and tourism marketing
45
Journal of the Academy of Marketing Science
38
Journal of strategic marketing
37
Tourism management : research, policies, practice
35
Cogent business & management
34
The TQM journal : the international review of organizational improvement
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
30
Journal of marketing
30
The international journal of bank marketing : IJBM
29
Journal of service research
28
Asia Pacific journal of marketing and logistics
25
International journal of quality and service sciences
25
Marketing intelligence & planning
25
The journal of business & industrial marketing
25
International journal of electronic customer relationship management : IJECRM
24
Managing service quality : MSQ ; an international journal
24
International journal of services and operations management
23
Total quality management & business excellence
23
Journal of air transport management
22
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
European journal of marketing : EJM
19
International journal of services, economics and management
19
Technological forecasting & social change : an international journal
19
International journal of productivity and quality management : IJPQM
18
International journal of quality & reliability management
18
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
18
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ECONIS (ZBW)
72
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1
Customer value-in-use monitoring in business markets : an investigation into its determinants and consequences
Bischoff, Pirmin
- In:
Industrial marketing management : the international …
112
(
2023
),
pp. 160-174
Persistent link: https://www.econbiz.de/10014334334
Saved in:
2
Unethical use of information access and analytics in B2B service organisations : the dark side of behavioural loyalty
Behera, Rajat Kumar
;
Bala, Pradip Kumar
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 14-31
Persistent link: https://www.econbiz.de/10014282238
Saved in:
3
Buffering B2B service failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
4
The impact of customer characteristics on exploitation and exploration capabilities : an empirical study of outsourcing service companies
Kanani-Moghadam, Venus
;
Zarghami, Seyed Ashkan
- In:
Industrial marketing management : the international …
104
(
2022
),
pp. 340-351
Persistent link: https://www.econbiz.de/10013326861
Saved in:
5
What drives the implementation of customer success management? : antecedents of customer success management from suppliers' and customers' perspectives
Kleinaltenkamp, Michael
;
Prohl-Schwenke, Katharina
; …
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 338-350
Persistent link: https://www.econbiz.de/10013259095
Saved in:
6
Revisiting business relationship quality in subsistence marketplaces
Hani, Umme
;
Akter, Shahriar
;
Wickramasinghe, Ananda
; …
- In:
Industrial marketing management : the international …
106
(
2022
),
pp. 197-218
Persistent link: https://www.econbiz.de/10014226499
Saved in:
7
Rethinking customer engagement design : using customer-mobilized engagement (CME) to grow business networks
Davey, Janet
;
O'Brien, Ingrid M.
;
Ouschan, Robyn
; …
- In:
Industrial marketing management : the international …
105
(
2022
),
pp. 453-466
Persistent link: https://www.econbiz.de/10013494030
Saved in:
8
Understanding the role of service innovation behavior on business customer performance and loyalty
Woo, Heeseok
;
Kim, Sang Jin
;
Wang, Huanzhang
- In:
Industrial marketing management : the international …
93
(
2021
),
pp. 41-51
Persistent link: https://www.econbiz.de/10012501935
Saved in:
9
How business customers judge customer success management
Prohl-Schwenke, Katharina
;
Kleinaltenkamp, Michael
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 197-212
Persistent link: https://www.econbiz.de/10013194573
Saved in:
10
Value co-creation in industrial AI : the interactive role of B2B supplier, customer and technology provider
Li, Shuyang
;
Peng, Guochao
;
Xing, Fei
;
Zhang, Jun
; …
- In:
Industrial marketing management : the international …
98
(
2021
),
pp. 105-114
Persistent link: https://www.econbiz.de/10013206360
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