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language:"eng"
~isPartOf:"International journal of pharmaceutical and healthcare marketing : IJPHM"
~isPartOf:"Quality management journal : QMJ"
~subject:"Health care"
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Health care
Hospital
74
Krankenhaus
74
Dienstleistungsqualität
48
Service quality
48
Gesundheitsversorgung
34
Patienten
23
Patients
23
Quality management
23
Qualitätsmanagement
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lean
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Johnson, Dana M.
3
Russell, Roberta S.
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Bernardo, Vitor Zanetti
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Chakraborty, Subhajit
2
Davis, Mark
2
Ferrand, Yann B.
2
Fredendall, Lawrence D.
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Gerolamo, Mateus Cecílio
2
Gowen, Charles, III.
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Honda, Ana Carolina
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Kaynak, Hale
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Lee, Jung Young
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2
Aagja, Jayesh P.
1
Ahmed, Zafar U.
1
Baalbaki, Imad
1
Beise-Zee, Rian
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1
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1
Hölzing, Jörg A.
1
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International journal of pharmaceutical and healthcare marketing : IJPHM
Quality management journal : QMJ
Health care management review : HCM review
76
Health care management science
73
Journal of health organization and management
73
European journal of operational research : EJOR
49
Journal of health economics
45
NBER working paper series
42
Management science : journal of the Institute for Operations Research and the Management Sciences
35
Health economics
32
Health economics review
32
The European journal of health economics : HEPAC ; health economics in prevention and care
29
Health care management science : a new journal serving the international health care management community
28
NBER Working Paper
28
Production and operations management : an international journal of the Production and Operations Management Society
26
International journal of production research
25
Production and operations management : the flagship research journal of the Production and Operations Management Society
25
Health marketing quarterly
24
Manufacturing & service operations management : M & SOM
24
Socio-economic planning sciences : the international journal of public sector decision-making
24
The European journal of health economics
23
The TQM journal : the international review of organizational improvement
23
Working paper / National Bureau of Economic Research, Inc.
20
Omega : the international journal of management science
19
Technological forecasting & social change : an international journal
18
International journal of production economics
17
International journal of hospitality management
16
Operations research
16
International journal of productivity and quality management : IJPQM
14
Journal of business research : JBR
14
Journal of industrial engineering and management : JIEM
14
Business process management journal
13
International journal of quality & reliability management
13
Total quality management & business excellence
13
Discussion paper series / IZA
12
Interfaces : the INFORMS journal on the practice of operations research
12
International journal of health economics and management
12
International journal of public sector management : IJPSM
12
Public management review
12
Journal of operations management
11
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1
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
2
Measuring the influence of service quality on patient satisfaction in Malaysia
Tan, Christine Nya-Ling
;
Ojo, Adedapo Oluwaseyi
;
Cheah, …
- In:
Quality management journal : QMJ
26
(
2019
)
3
,
pp. 129-143
Persistent link: https://www.econbiz.de/10012309537
Saved in:
3
The effectiveness of ISO 9001-based healthcare accreditation surveyors and standards on hospital performance outcomes : a balanced scorecard perspective
Ritchie, William J.
;
Ni, John
;
Stark, Eric M.
;
Melnyk, …
- In:
Quality management journal : QMJ
26
(
2019
)
4
,
pp. 162-173
Persistent link: https://www.econbiz.de/10012309559
Saved in:
4
The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10011976310
Saved in:
5
Towards a triadic quality measurement framework for U.S. healthcare
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10011976317
Saved in:
6
How Lean Six Sigma principles improve hospital performance
Honda, Ana Carolina
;
Bernardo, Vitor Zanetti
;
Gerolamo, …
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 70-82
Persistent link: https://www.econbiz.de/10011976324
Saved in:
7
The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10012309045
Saved in:
8
Towards a triadic quality measurement framework for U.S. healthcare
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10012309048
Saved in:
9
How Lean Six Sigma Principles improve hospital performance
Honda, Ana Carolina
;
Bernardo, Vitor Zanetti
;
Gerolamo, …
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 70-82
Persistent link: https://www.econbiz.de/10012309062
Saved in:
10
Top ranked hospitals : does diversity inclusion matter?
Futrell, Gary D.
;
Clemons, Tiffany N.
- In:
International journal of pharmaceutical and healthcare …
11
(
2017
)
1
,
pp. 49-59
Persistent link: https://www.econbiz.de/10011705011
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