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language:"eng"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Brand management"
~subject:"Dienstleistungsqualität"
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Brand management
Dienstleistungsqualität
Beziehungsmarketing
45
Relationship marketing
45
Customer satisfaction
32
Kundenzufriedenheit
32
Service quality
29
Consumer behaviour
23
Konsumentenverhalten
23
Customer loyalty
10
Quality management
9
Qualitätsmanagement
9
Customer value
7
Kundenwert
7
Confidence
5
Customer service
5
Gastronomie
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Kundenservice
5
Restaurant industry
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Vertrauen
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Betriebliche Wertschöpfung
4
E-commerce
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Electronic Commerce
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Value creation
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Viral marketing
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Virales Marketing
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Customer integration
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Hospital
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Krankenhaus
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Kundenintegration
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Markenführung
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Online retailing
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Online-Handel
3
Service-Dominant Logic
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Service-dominant logic
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Social Web
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Social web
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Tourism
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Tourismus
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Dandis, Ala' Omar
3
Al Haj Eid, Mohammad Badi’
2
Baccarani, Claudio
2
Bonfanti, Angelo
2
Cassia, Fabio
2
Ni, Arnt Kyawt
2
Abu Bakar, Juhaida
1
Abu Siam, Yousef Ibrahim
1
Agrawal, Gaurav
1
Ahmed, Ezaz
1
Akdag, Hatice Camgöz
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Al Asheq, Ahmed
1
Alagiriswamy, Ravikumar
1
Antony, Jiju
1
Bilotta, Alberto
1
Calabrese, Mario
1
Cano-Kourouklis, Michele
1
Cheng, Lai-yu
1
Chowdhury, Ujjal Yaman
1
Cobelli, Nicola
1
Coelho, Arnaldo
1
Cudney, Elizabeth A.
1
Dossena, Giovanna
1
Douglas, Jackie
1
Furterer, Sandra L.
1
Gambarov, Vusal
1
Gill, Liz
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Griffin, Denis
1
Grundén, Kerstin
1
Guerreiro, Maria Manuela Martins
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Hapsari, Raditha
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Hussein, Ananda Sabil
1
Hysa, Xhimi
1
Izogo, Ernest Emeka
1
Jach, Paula
1
Jasti, Naga Vamsi Krishna
1
Jayapal, Jegan
1
Kashif, Muhammad
1
Kota, Srinivas
1
Lagrosen, Stefan Olof
1
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The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
273
Journal of business research : JBR
225
International journal of hospitality management
146
The journal of services marketing
105
The journal of product & brand management
100
The journal of brand management : an international journal
84
The service industries journal
83
Journal of hospitality marketing & management
67
International journal of contemporary hospitality management
62
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of travel and tourism marketing
54
Services marketing quarterly
54
Cogent business & management
53
Industrial marketing management : the international journal for industrial and high-tech firms
52
Asia Pacific journal of marketing and logistics
49
Journal of service management
48
Journal of service research : JSR
47
Journal of strategic marketing
47
Marketing intelligence & planning
46
Service business
45
Psychology & marketing
44
Tourism management : research, policies, practice
39
European journal of marketing : EJM
37
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Journal of the Academy of Marketing Science
33
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
31
The international journal of bank marketing : IJBM
31
International journal of internet marketing and advertising : IJIMA
30
Journal of marketing
30
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
28
Journal of promotion management : innovations in planning and applied research
27
Journal of service research
26
Journal of air transport management
25
International journal of quality and service sciences
24
Journal of service theory and practice : JSTP
24
Total quality management & business excellence
24
Journal of retailing
23
The journal of business & industrial marketing
23
European journal of marketing
22
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ECONIS (ZBW)
31
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1
The effects of chatbots’ attributes on customer relationships with brands : PLS-SEM and importance–performance map analysis
Magno, Francesca
;
Dossena, Giovanna
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1156-1169
Persistent link: https://www.econbiz.de/10014321601
Saved in:
2
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
3
Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva
;
Alagiriswamy, Ravikumar
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
Saved in:
4
Customer lifetime value : the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2526-2546
Persistent link: https://www.econbiz.de/10014458533
Saved in:
5
Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? : moderating role of product categories and gender
Natarajan, Thamaraiselvan
;
Ramanan, Deepak V.
;
Jayapal, …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2547-2571
Persistent link: https://www.econbiz.de/10014458534
Saved in:
6
The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service
Selim Ahmed
;
Al Asheq, Ahmed
;
Ahmed, Ezaz
;
Chowdhury, …
- In:
The TQM journal : the international review of …
35
(
2023
)
2
,
pp. 519-539
Persistent link: https://www.econbiz.de/10014321246
Saved in:
7
Bank 4.0 experiential quality and customer loyalty : a serial mediating role of customer trust and engagement
Hussein, Ananda Sabil
;
Sumiati
;
Hapsari, Raditha
;
Abu …
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 1706-1721
Persistent link: https://www.econbiz.de/10014380874
Saved in:
8
The effect of brand experiences and relational benefits on loyalty in the fast-food restaurants
Dandis, Ala' Omar
;
Wallace-Williams, Donna Marie
;
Ni, …
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 2028-2051
Persistent link: https://www.econbiz.de/10014380895
Saved in:
9
Mapping the customer centric weather index insurance service design using quality function deployment
Singh, Pankaj
;
Agrawal, Gaurav
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1800-1822
Persistent link: https://www.econbiz.de/10014320947
Saved in:
10
Understanding customers hospital experience and value co-creation behavior
Samsa, Çağlar
;
Yüce, Alpaslan
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1860-1876
Persistent link: https://www.econbiz.de/10014320955
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