//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
language:"eng"
~person:"Carlson, Jamie"
~subject:"Brand management"
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenorientierung"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Brand management
Dienstleistungsqualität
Beziehungsmarketing
14
Relationship marketing
14
Consumer behaviour
9
Konsumentenverhalten
9
Customer integration
5
Customer satisfaction
5
Kundenintegration
5
Kundenzufriedenheit
5
Service quality
5
Social Web
5
Social web
5
Internet marketing
4
Markenführung
4
Online retailing
4
Online-Handel
4
Online-Marketing
4
Social media
4
Customer experience
3
Australia
2
Australien
2
Betriebliche Wertschöpfung
2
Brand
2
Brands
2
Confidence
2
Customer perceived value
2
Einzelhandel
2
Markenartikel
2
Multichannel strategy
2
Multikanalvertrieb
2
Personal banking
2
Privatkundengeschäft
2
Retail trade
2
Sport organization
2
Sportorganisation
2
Value creation
2
Vertrauen
2
Website
2
Bank marketing
1
more ...
less ...
Online availability
All
Undetermined
6
Type of publication
All
Article
9
Type of publication (narrower categories)
All
Article in journal
9
Aufsatz in Zeitschrift
9
Festschrift
1
Language
All
English
Author
All
Carlson, Jamie
Han, Heesup
27
Loureiro, Sandra Maria Correia
26
Prentice, Catherine
23
Hollebeek, Linda D.
22
Gil Saura, Irene
21
Mattila, Anna S.
18
Rahman, Zillur
16
Japutra, Arnold
15
Rather, Raouf Ahmad
15
Khan, Imran
14
Klaus, Philipp
14
Fetscherin, Marc
13
Kumar, Vikas
13
Quach, Sara
13
Sreejesh, S.
13
Veloutsou, Cleopatra
13
Balaji, M. S.
12
Gong, Taeshik
12
Gustafsson, Anders
12
Hyun, Sunghyup Sean
12
Johnson, Lester W.
12
King, Ceridwyn
12
McColl-Kennedy, Janet R.
12
Sarkar, Abhigyan
12
Usman, Osly
12
Šerić, Maja
12
Casidy, Riza
11
Fournier, Susan
11
Ahn, Jiseon
10
Bang, Nguyen
10
Guzman, Francisco
10
Qu, Hailin
10
Roy, Sanjit
10
So, Kevin Kam Fung
10
Fatma, Mobin
9
Ko, Eunju
9
Kunkel, Thilo
9
Lee, Seonjeong
9
Park, Jungkun
9
more ...
less ...
Published in...
All
Journal of retailing and consumer services
3
The journal of brand management : an international journal
2
International journal of quality & reliability management
1
Journal of retailing
1
Journal of sport management : the official journal of the North American Society of Sport Management
1
The journal of services marketing
1
Source
All
ECONIS (ZBW)
9
Showing
1
-
9
of
9
Sort
Relevance
Date (newest first)
Date (oldest first)
1
SafeCX : a framework for safe customer experience in omnichannel retailing
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Chowdhury, Noman H.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 499-529
Persistent link: https://www.econbiz.de/10013407558
Saved in:
2
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
3
Feel the VIBE : examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media
Carlson, Jamie
;
Rahman, Mohammad M.
;
Taylor, Alexander
; …
- In:
Journal of retailing and consumer services
46
(
2019
),
pp. 149-162
Persistent link: https://www.econbiz.de/10011980821
Saved in:
4
Enhancing brand relationship performance through customer participation and value creation in social media brand communities
Carlson, Jamie
;
Wyllie, Jessica
;
Rahman, Mohammad M.
; …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 333-341
Persistent link: https://www.econbiz.de/10012114174
Saved in:
5
Go with the flow : engineering flow experiences for customer engagement value creation in branded social media environments
Carlson, Jamie
;
De Vries, Natalie Jane
;
Rahman, Mohammad M.
- In:
The journal of brand management : an international journal
24
(
2017
)
4
,
pp. 334-348
Persistent link: https://www.econbiz.de/10011753359
Saved in:
6
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
7
Examining determinants of cross buying behaviour in retail banking
Tung, Brian
;
Carlson, Jamie
- In:
International journal of quality & reliability management
32
(
2015
)
8
,
pp. 863-880
Persistent link: https://www.econbiz.de/10011457463
Saved in:
8
Examining the drivers and brand performance implications of customer engagement with brands in the social media environment
De Vries, Natalie Jane
;
Carlson, Jamie
- In:
The journal of brand management : an international journal
21
(
2014
)
6
,
pp. 495-515
Persistent link: https://www.econbiz.de/10010423856
Saved in:
9
Optimizing the online channel in professional sport to create trusting and loyal consumers : the role of the professional sports team brand and service quality
Carlson, Jamie
;
O'Cass, Aron
- In:
Journal of sport management : the official journal of …
26
(
2012
)
6
,
pp. 463-478
Persistent link: https://www.econbiz.de/10009706396
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->