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language:"eng"
~person:"Rajaobelina, Lova"
~subject:"Dienstleistungsqualität"
~type:"article"
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Dienstleistungsqualität
Beziehungsmarketing
10
Relationship marketing
10
Service quality
6
Consumer behaviour
5
Customer satisfaction
5
Konsumentenverhalten
5
Kundenzufriedenheit
5
Confidence
4
Electronic Banking
4
Electronic banking
4
Vertrauen
4
Distribution channel
3
E-commerce
3
Electronic Commerce
3
Trust
3
Vertriebsweg
3
Bank
2
Commitment
2
Customer service
2
Kundenservice
2
Lieferantenmanagement
2
Mobile communications
2
Mobilkommunikation
2
Online relationship quality
2
Reisevermittler
2
Supplier relationship management
2
Travel agency
2
customer experience
2
multichannel
2
relationship marketing
2
Bank marketing
1
Bankgeschäft
1
Banking services
1
Banks
1
Chatbot
1
Cooperative bank
1
Creepiness
1
Customer experience
1
Data protection
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Rajaobelina, Lova
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
McColl-Kennedy, Janet R.
11
Quach, Sara
10
Gustafsson, Anders
9
Hollebeek, Linda D.
9
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Rather, Raouf Ahmad
8
Grégoire, Yany
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Park, Jungkun
7
Patterson, Paul G.
7
Roberts-Lombard, Mornay
7
Thaichon, Paramaporn
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Bonfanti, Angelo
6
Choi, Beom Joon
6
Dagger, Tracey S.
6
Gursoy, Dogan
6
Jang, Soocheong
6
Jha, Subhash
6
Johnson, Lester W.
6
Kim, Wansoo
6
Line, Nathaniel D.
6
Loureiro, Sandra Maria Correia
6
Sesé, F. Javier
6
Torres, Edwin N.
6
Van Vaerenbergh, Yves
6
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The international journal of bank marketing : IJBM
2
Journal of financial services marketing : JFSM
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The service industries journal
1
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ECONIS (ZBW)
6
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1
The impact of customer experience on relationship quality with travel agencies in a multichannel environment
Rajaobelina, Lova
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
2
,
pp. 206-217
Persistent link: https://www.econbiz.de/10011915362
Saved in:
2
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
3
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
4
Impact of website characteristics on relationship quality : a comparison of banks financial cooperatives
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 141-149
Persistent link: https://www.econbiz.de/10011815903
Saved in:
5
Online relationship quality : testing an integrative and comprehensive model in the banking industry
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 219-246
Persistent link: https://www.econbiz.de/10011633635
Saved in:
6
Online relationship quality : scale development and initial testing
Brun, Isabelle
;
Rajaobelina, Lova
;
Line, Ricard
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
1
,
pp. 5-27
Persistent link: https://www.econbiz.de/10010252740
Saved in:
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