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language:"eng"
~subject:"Dienstleistungsqualität"
~type_genre:"Case study"
~type_genre:"Collection of articles written by one author"
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Search: subject_exact:"Kundenorientierung"
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Dienstleistungsqualität
Beziehungsmarketing
293
Relationship marketing
293
Consumer behaviour
29
Konsumentenverhalten
29
Marketingmanagement
26
Social Web
26
Social web
26
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26
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26
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23
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22
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22
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21
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18
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18
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17
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17
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17
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16
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16
Success factor
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15
Welt
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Case study
Collection of articles written by one author
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3,048
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3,048
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90
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90
Graue Literatur
36
Non-commercial literature
36
Arbeitspapier
29
Working Paper
29
Conference paper
23
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23
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21
Fallstudie
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Collection of articles of several authors
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6
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3
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1
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Smith, Alan D.
2
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1
Altinay, Levent
1
Baron, Steve
1
Bielefeldt, Jonas
1
Buhl, Hans Ulrich
1
Bungay Stanier, Michael
1
Caruana, Albert
1
Chahal, Hardeep
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1
Chuancharoen, Supakij
1
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1
Cudney, Elizabeth A.
1
Gummesson, Evert
1
Harris, Kim
1
Herbst, Uta
1
Hilton, Toni
1
Hsieh, J. J. Po-An
1
Kanchana, Rapee
1
Krasnova, Hanna
1
Krämer, Tobias
1
Kumari, Neetu
1
Laine, Teemu
1
Lin, Binshan
1
Maguire, Stuart
1
Masoudi, Ali
1
Nitipavachon, Suvit
1
Ojiako, Udechukwu
1
Paranko, Jari
1
Paryani, Kioumars
1
Petter, Stacie
1
Phusavat, Kongkiti
1
Poudel, Surya
1
Rai, Arun
1
Raich, Margit
1
Rao, D. N.
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International journal of services and operations management
2
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1
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1
International journal of management & enterprise development : IJMED
1
Journal of travel and tourism marketing
1
Management information systems : mis quarterly
1
Managing service quality : MSQ ; an international journal
1
Quality management journal : QMJ
1
Schriftenreihe zum Business Development
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Strategic change : SC ; briefings in entrepreneurial finance
1
The journal of brand management : an international journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
Saved in:
2
Toward service-based value creation : the role of service business development in manufacturing companies
Bielefeldt, Jonas
-
2019
Persistent link: https://www.econbiz.de/10011990087
Saved in:
3
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
4
The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias
-
2015
Persistent link: https://www.econbiz.de/10011312793
Saved in:
5
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
6
Encouraging CRM systems usage : a study among bank managers
Vella, Joseph
;
Caruana, Albert
- In:
Management research review
35
(
2012
)
2
,
pp. 121-133
Persistent link: https://www.econbiz.de/10009501072
Saved in:
7
Impact of user satisfaction with mandated CRM use on employee service quality
Hsieh, J. J. Po-An
;
Rai, Arun
;
Petter, Stacie
;
Zhang, Ting
- In:
Management information systems : mis quarterly
36
(
2012
)
4
,
pp. 1065-1080
Persistent link: https://www.econbiz.de/10009680791
Saved in:
8
Using a business game concept to enhance servitization : a longitudinal case study
Laine, Teemu
;
Paranko, Jari
;
Suomala, Petri
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 428-446
Persistent link: https://www.econbiz.de/10009681580
Saved in:
9
Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep
;
Kumari, Neetu
- In:
Management research review
34
(
2011
)
6
,
pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
Saved in:
10
QFD application in the hospitality industry : a hotel case study
Paryani, Kioumars
;
Masoudi, Ali
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
17
(
2010
)
1
,
pp. 7-28
Persistent link: https://www.econbiz.de/10003962108
Saved in:
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