Impact of user satisfaction with mandated CRM use on employee service quality
J. J. Po-An Hsieh; Arun Rai; Stacie Petter; Ting Zhang
| Year of publication: |
2012
|
|---|---|
| Authors: | Hsieh, J. J. Po-An ; Rai, Arun ; Petter, Stacie ; Zhang, Ting |
| Published in: |
Management information systems : mis quarterly. - Minneapolis, MN : Carlson School of Management, University of Minnesota, ISSN 0276-7783, ZDB-ID 405089-7. - Vol. 36.2012, 4, p. 1065-1080
|
| Subject: | Beziehungsmarketing | Relationship marketing | Vertriebs-Informationssystem | Sales information system | Dienstleistungsqualität | Service quality | Telekommunikationssektor | Telecommunications industry | China |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Fallstudie ; Case study |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009680791