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person:"Ahlert, Martin"
~person:"Chen, Jing"
~subject:"Relationship marketing"
~type_genre:"Aufsatz in Zeitschrift"
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Relationship marketing
Beschwerdemanagement
6
Complaint management
6
Beziehungsmarketing
4
Consumer behaviour
3
Konsumentenverhalten
3
Capital income
2
Competition
2
Customer satisfaction
2
Customer service
2
Einzelhandel
2
Game theory
2
Gerechtigkeit
2
Justice
2
Kapitaleinkommen
2
Kundenservice
2
Kundenzufriedenheit
2
Pricing
2
Retail trade
2
Spieltheorie
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Betrug
1
Customer returns
1
Customer returns policies
1
Customer returns policy
1
Customer returns strategy
1
Deutschland
1
Fairness perception
1
Fraud
1
Fraud returns
1
Germany
1
Internet marketing
1
Lieferantenmanagement
1
Lieferkette
1
Managing customer returns
1
Market segmentation
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Marketing management
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Marketingmanagement
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Marktsegmentierung
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Money-back guarantee
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Online retailing
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Aufsatz in Zeitschrift
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Ahlert, Martin
Chen, Jing
Mattila, Anna S.
12
Grégoire, Yany
9
Van Vaerenbergh, Yves
7
Cai, Ruiying
6
Balaji, M. S.
5
Roschk, Holger
5
Baker, Melissa A.
4
Ding Hooi Ting
4
Evanschitzky, Heiner
4
Gelbrich, Katja
4
Jang, Soocheong
4
Ro, Heejung
4
Santos, Cristiane Pizzutti dos
4
Shin, Hyunju
4
Vázquez Casielles, Rodolfo
4
Abbasi, Amir Zaib
3
Armstrong, Christine
3
Basso, Kenny
3
Beatty, Sharon E.
3
Blut, Markus
3
Brady, Michael K.
3
Brock, Christian
3
Béal, Mathieu
3
Choi, Beom Joon
3
Cusin, Julien
3
Flacandji, Michaël
3
Harun, Ahasan
3
Hogreve, Jens
3
Huey Chern Boo
3
Ishak Ismail
3
Joireman, Jeff
3
Kim, Kawon Kathy
3
Kim, Taegoo
3
Larivière, Bart
3
Lee, Gyehee
3
Pacheco, Natália Araújo
3
Poh Theng Loo
3
Rui, Huaxia
3
Sabadie, William
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Die Betriebswirtschaft : DBW
1
European journal of operational research : EJOR
1
International journal of production economics
1
International journal of production research
1
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ECONIS (ZBW)
4
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Managing customer returns strategy with the option of selling returned products
Xing, Wan
;
Li, Dan
;
Chen, Jing
;
Lei, Yongqin
- In:
International journal of production economics
230
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012388481
Saved in:
2
The impact of customer returns in a supply chain with a common retailer
Yang, Hui
;
Chen, Jing
;
Chen, Xu
;
Chen, Bintong
- In:
European journal of operational research : EJOR
256
(
2017
)
1
,
pp. 139-150
Persistent link: https://www.econbiz.de/10011611195
Saved in:
3
Competing with customer returns policies
Chen, Jing
;
Chen, Bintong
- In:
International journal of production research
54
(
2016
)
7/8
,
pp. 2093-2107
Persistent link: https://www.econbiz.de/10011495809
Saved in:
4
Beschwerdemanagement im B2B-Sektor: Replikation und Erweiterung
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
Die Betriebswirtschaft : DBW
70
(
2010
)
1
,
pp. 27-41
Persistent link: https://www.econbiz.de/10003929430
Saved in:
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