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person:"Coenen, Christian"
~person:"Subramony, Mahesh"
~subject:"Dienstleistungssektor"
~subject:"Kundenzufriedenheit"
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Coenen, Christian
Subramony, Mahesh
Gustafsson, Anders
9
Van Vaerenbergh, Yves
9
Mattila, Anna S.
8
Barnes, Donald C.
7
Wirtz, Jochen
7
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6
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5
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5
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Journal of service research
2
Journal of management : JOM
1
Positives Management : zentrale Konzepte und Ideen des Positive Organizational Scholarship
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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SDG commentary: economic services for work and growth for all humans
Subramony, Mahesh
;
Rosenbaum, Mark
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 190-216
Persistent link: https://www.econbiz.de/10014473616
Saved in:
2
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
3
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
4
Services management research : review, integration, and future directions
Subramony, Mahesh
;
Pugh, S. Douglas
- In:
Journal of management : JOM
41
(
2015
)
1
,
pp. 349-373
Persistent link: https://www.econbiz.de/10010475393
Saved in:
5
Service Excellence durch Prosocial Service Performance
Coenen, Christian
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 423-440)
.
2007
Persistent link: https://www.econbiz.de/10003596227
Saved in:
6
Die Bedeutung Prosozialen Dienstleistungsverhaltens für die Interaktionszufriedenheit des Kunden
Coenen, Christian
- In:
Positives Management : zentrale Konzepte und Ideen des …
,
(pp. 71-89)
.
2006
Persistent link: https://www.econbiz.de/10003334484
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