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person:"Evans, James R."
~person:"Antony, Jiju"
~person:"Zink, Klaus J."
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Qualitätsmanagement
179
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159
Lean Management
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Lean Six Sigma
29
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Evans, James R.
Antony, Jiju
Zink, Klaus J.
Bruhn, Manfred
34
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Schreier, Gerhard
11
Talib, Faisal
11
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10
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9
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6
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5
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5
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Chang, Tsang-Chuan
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Gandhi, Surjit Kumar
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Gowen, Charles, III.
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Total quality management & business excellence
5
The TQM journal : the international review of organizational improvement
3
International journal of quality & reliability management
1
Quality management journal : QMJ
1
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1
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
2
A readiness assessment of Quality 4.0 in packaging companies : an empirical investigation
Zulfiqar, Maryam
;
Antony, Jiju
;
Swarnakar, Vikas
;
Sony, …
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1334-1352
Persistent link: https://www.econbiz.de/10014320291
Saved in:
3
Performance and service quality enhancement in a healthcare setting through lean six sigma strategy
Noronha, Ajay
;
Bhat, Shreeranga
;
Gijo, E. V.
;
Antony, Jiju
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 365-390
Persistent link: https://www.econbiz.de/10013535686
Saved in:
4
Reducing pharmacy medication errors using Lean Six Sigma : a Thai hospital case study
Trakulsunti, Yaifa
;
Antony, Jiju
;
Edgeman, Rick
; …
- In:
Total quality management & business excellence
33
(
2022
)
6
,
pp. 664-682
Persistent link: https://www.econbiz.de/10013166910
Saved in:
5
Quality 4.0 conceptualisation and theoretical understanding : a global exploratory qualitative study
Antony, Jiju
;
McDermott, Olivia
;
Sony, Michael
- In:
The TQM journal : the international review of …
34
(
2022
)
5
,
pp. 1169-1188
Persistent link: https://www.econbiz.de/10013537684
Saved in:
6
Voice of the customer as a tool for service quality analysis in public transport
Jach, Paula
;
Antony, Jiju
;
Thomson, Scott Paul
;
Cudney, …
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 448-475
Persistent link: https://www.econbiz.de/10013338046
Saved in:
7
Lean business models in healthcare : a systematic review
Ramori, Kristen A.
;
Cudney, Elizabeth A.
;
Elrod, …
- In:
Total quality management & business excellence
32
(
2021
)
6
,
pp. 558-573
Persistent link: https://www.econbiz.de/10012440311
Saved in:
8
The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
Saved in:
9
Modern analytics and the future of quality and performance excellence
Evans, James R.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 6-17
Persistent link: https://www.econbiz.de/10011384433
Saved in:
10
What does the future fold for quality professionals in organisations of the twenty-first century?
Antony, Jiju
- In:
The TQM journal : the international review of …
25
(
2013
)
6
,
pp. 677-685
Persistent link: https://www.econbiz.de/10010195030
Saved in:
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