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person:"Fähnrich, Klaus-Peter"
~person:"Berry, James"
~person:"Trischler, Jakob"
~subject:"Service quality"
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Design for experience : a public service design approach in the age of digitalization
Trischler, Jakob
;
Westman Trischler, Jessica
- In:
Public management review
24
(
2022
)
8
,
pp. 1251-1270
Persistent link: https://www.econbiz.de/10013355296
Saved in:
2
Co-design : from expert- to user-driven ideas in public service design
Trischler, Jakob
;
Dietrich, Timo
;
Rundle-Thiele, Sharyn
- In:
Public management review
21
(
2019
)
11
,
pp. 1595-1619
Persistent link: https://www.econbiz.de/10012178883
Saved in:
3
The value of codesign : the effect of customer involvement in service design teams
Trischler, Jakob
;
Pervan, Simon J.
;
Kelly, Stephen J.
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10011855780
Saved in:
4
Designing public services : the usefulness of three service design methods for identifying user experiences
Trischler, Jakob
;
Scott, Donald Robert
- In:
Public management review
18
(
2016
)
5
,
pp. 718-739
Persistent link: https://www.econbiz.de/10011485866
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