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person:"Günter, Bernd"
~person:"Jang, Soocheong"
~subject:"Customer satisfaction"
~subject:"Marktforschung"
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Customer satisfaction
Marktforschung
Beziehungsmarketing
35
Relationship marketing
35
Theorie
15
Theory
15
Kundenzufriedenheit
12
Deutschland
11
Germany
11
Kundenmanagement
10
Beschwerdemanagement
9
Complaint management
9
Customer value
9
Kundenwert
9
Contribution margin
8
Cost-benefit analysis
8
Deckungsbeitragsrechnung
8
Kosten-Nutzen-Analyse
8
Market research
8
Shareholder Value
8
Shareholder value
8
Lieferantenmanagement
7
Supplier relationship management
7
Consumer behaviour
6
Dienstleistungsqualität
6
Gastronomie
6
Konsumentenverhalten
6
Restaurant industry
6
Service quality
6
USA
5
United States
5
Customer analysis
4
Kundenanalyse
4
Marketing management
4
Marketingmanagement
4
Brand image
2
Factor analysis
2
Faktorenanalyse
2
Gerechtigkeit
2
Justice
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9
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6
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German
11
English
9
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Günter, Bernd
Jang, Soocheong
Han, Heesup
32
Homburg, Christian
27
Mattila, Anna S.
20
Prentice, Catherine
19
Svensson, Göran
19
Bruhn, Manfred
16
Gil Saura, Irene
15
Mittal, Vikas
15
Aksoy, Lerzan
13
Evanschitzky, Heiner
13
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bang, Nguyen
12
Bilgihan, Anil
12
Gustafsson, Anders
12
Huber, Frank
12
Kim, Wansoo
12
Klaus, Philipp
12
Kumar, V.
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Bauer, Hans H.
11
Blut, Markus
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Stauss, Bernd
11
Töpfer, Armin
11
Wieseke, Jan
11
Barnes, Donald C.
10
Keiningham, Timothy
10
Krafft, Manfred
10
McColl-Kennedy, Janet R.
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
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International journal of hospitality management
8
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
2
Springer eBook Collection / Business and Economics
2
Investitionsgüter- und High-Tech-Marketing (ITM) : erprobte Instrumentarien, Erfolgsbeispiele, Problemlösungen
1
Marketing in kleinen und mittleren Unternehmen
1
Probleme und Trends in der Marketing-Forschung : Festschrift für Professor Dr. Peter Hammann zum 60. Geburtstag
1
The journal of services marketing
1
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ECONIS (ZBW)
20
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1
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
2
Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
3
A sustainable franchisor-franchisee relationship model : toward the franchise win-win theory
Jang, Soocheong
;
Park, Kwangmin
- In:
International journal of hospitality management
76
(
2019
)
2
,
pp. 13-24
Persistent link: https://www.econbiz.de/10011982068
Saved in:
4
Toward service recovery strategies : the role of consumer-organization relationship norms
Hur, Jungyun
;
Jang, Soocheong
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 724-735
Persistent link: https://www.econbiz.de/10011590917
Saved in:
5
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
6
Variety seeking in restaurant choice and its drivers
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
32
(
2013
),
pp. 155-168
Persistent link: https://www.econbiz.de/10009717654
Saved in:
7
Beschwerdemanagement als Schlüssel zur Kundenzufriedenheit
Günter, Bernd
- In:
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
,
(pp. 325-348)
.
2012
Persistent link: https://www.econbiz.de/10009316693
Saved in:
8
Effects of service quality and food quality : the moderating role of atmospherics in an ethnic restaurant segment
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 520-529
Persistent link: https://www.econbiz.de/10003983180
Saved in:
9
Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
Saved in:
10
The effects of international fairness on satisfaction and behavioral intentions : mature versus non-mature customers
Namkung, Young
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 397-405
Persistent link: https://www.econbiz.de/10003855821
Saved in:
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