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person:"Hippner, Hajo"
~person:"Bruhn, Manfred"
~person:"Mostert, Pierre"
~subject:"Supplier relationship management"
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Supplier relationship management
Beziehungsmarketing
157
Relationship marketing
157
Theorie
59
Theory
59
Deutschland
40
Germany
40
Lieferantenmanagement
29
Dienstleistungsqualität
25
Service quality
25
Kundenmanagement
24
Kundenorientierung
24
Marketing management
22
Marketingmanagement
22
Consumer behaviour
20
Konsumentenverhalten
20
Marketing
18
Beziehungsmanagement
17
Customer satisfaction
17
Kundenzufriedenheit
17
Management
17
Quality management
15
Qualitätsmanagement
15
Computer-assisted marketing
13
IT-gestütztes Marketing
13
Customer integration
11
Kundenintegration
11
Dienstleistungsmanagement
10
Kundenwert
10
Service management
10
Unternehmen
10
Customer value
9
Dienstleistungsbetrieb
9
Dienstleistungsmarketing
9
Services marketing
9
Data Mining
8
Data mining
8
Dienstleistung
8
Kundenbindung
8
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Collection of articles of several authors
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German
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English
14
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Hippner, Hajo
Bruhn, Manfred
Mostert, Pierre
Svensson, Göran
22
Homburg, Christian
16
Kleinaltenkamp, Michael
12
Ahlert, Dieter
11
Naudé, Peter
10
Stock-Homburg, Ruth
9
Eggert, Andreas
8
La Rocca, Antonella
8
Mysen, Tore
8
Casidy, Riza
7
Friend, Scott B.
7
Gil Saura, Irene
7
Grönroos, Christian
7
Helmke, Stefan
7
Ivens, Björn Sven
7
Palmatier, Robert W.
7
Scheer, Lisa K.
7
Aykol, Bilge
6
Folse, Judith Anne Garretson
6
Henneberg, Stephan
6
Hennig-Thurau, Thorsten
6
Jacob, Frank
6
Keränen, Joona
6
Mangus, Stephanie M.
6
Mpinganjira, Mercy
6
Nyadzayo, Munyaradzi W.
6
Paulssen, Marcel
6
Reinartz, Werner J.
6
Sheth, Jagdish N.
6
Snehota, Ivan
6
Swoboda, Bernhard
6
Thaichon, Park
6
Ulaga, Wolfgang
6
Wang, Yonggui
6
Andersen, Poul Houman
5
Edvardsson, Bo
5
Gligor, David M.
5
Guo, Chiquan
5
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Vahlens Handbücher der Wirtschafts- und Sozialwissenschaften
3
Dienstleistungsmanagement : Jahrbuch
1
Electronic Services
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Interaktionen im Dienstleistungsbereich
1
International journal of business excellence
1
International journal of business excellence : IJBEX
1
International journal of management & enterprise development : IJMED
1
International journal of services, economics and management
1
Journal of contemporary marketing science
1
Journal of customer behaviour
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Management : journal of contemporary management issues
1
Marketing : ZFP ; journal of research and management
1
Marketing-Management und Unternehmensführung : Festschrift für Professor Dr. Richard Köhler zum 65. Geburtstag
1
Services marketing quarterly
1
The international review of retail, distribution and consumer research
1
Wirtschaftswissenschaftliches Studium : WiSt ; Zeitschrift für Studium und Forschung
1
Zeitschrift Führung + Organisation : ZfO
1
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ECONIS (ZBW)
29
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1
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
2
Contracts versus relationship intention as indicator of customer trust in and commitment to cell phone service providers : an exploratory study
Steyn, Derik
;
Mostert, Pierre
- In:
Management : journal of contemporary management issues
27
(
2022
)
1
,
pp. 167-190
Persistent link: https://www.econbiz.de/10013502524
Saved in:
3
A nomological framework of antecedents and postcedents to satisfaction in purchase and sales business relationships
Guan, Jyh-Liang
;
Lee, Tzong-ru
;
Mostert, Pierre
; …
- In:
Journal of contemporary marketing science
6
(
2023
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10014301512
Saved in:
4
A disaggregated approach to establishing the antecedents and outcome of relationship quality in the South African banking industry
Mostert, Pierre
;
Theron, Eksteen
;
Kruger, Jack
- In:
International journal of services, economics and management
12
(
2021
)
4
,
pp. 317-337
Persistent link: https://www.econbiz.de/10012800833
Saved in:
5
META-RELQUAL in business relationships : a sales perspective
Høgevold, Nils M.
;
Svensson, Göran
;
Mostert, Pierre
; …
- In:
International journal of business excellence : IJBEX
23
(
2021
)
4
,
pp. 472-497
Persistent link: https://www.econbiz.de/10012514080
Saved in:
6
A validation of META-RELQUAL under South African micro-enterprise banking customers
Mostert, Pierre
;
Zietsman, Mariette
;
Svensson, Göran
- In:
International journal of business excellence
18
(
2019
)
4
,
pp. 549-569
Persistent link: https://www.econbiz.de/10012145702
Saved in:
7
Relationship intention and service quality as combined competitive strategy
Mostert, Pierre
;
Luttig, Thelma
- In:
International journal of management & enterprise …
17
(
2018
)
1
,
pp. 76-92
Persistent link: https://www.econbiz.de/10011879629
Saved in:
8
Relationship intention and relationship quality as predictors of clothing retail customers' loyalty
Kuhn, Stefanie
;
Mostert, Pierre
- In:
The international review of retail, distribution and …
28
(
2018
)
2
,
pp. 206-230
Persistent link: https://www.econbiz.de/10011884121
Saved in:
9
Relationship intention and length of customer-firm associations in two emerging markets
Mostert, Pierre
;
Steyn, Derik
;
Bautista, Reynaldo
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 175-192
Persistent link: https://www.econbiz.de/10011940188
Saved in:
10
Handbuch Kundenbindungsmanagement : Strategien und Instrumente für ein erfolgreiches CRM
Bruhn, Manfred
(
ed.
);
Homburg, Christian
(
ed.
)
-
2017
-
9., überarbeitete Auflage
Persistent link: https://www.econbiz.de/10011570356
Saved in:
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