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person:"Kaiser, Ulrich"
~person:"Cheng, T. C. E."
~type:"article"
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Search: subject_exact:"Dienstleistungsunternehmen"
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Dienstleistungssektor
13
Service industry
13
Deutschland
5
Germany
5
Dienstleistungsqualität
4
Service quality
4
Estimation
3
Schätzung
3
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2
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Kaiser, Ulrich
Cheng, T. C. E.
Gallouj, Fai͏̈z
29
Rubalcaba-Bermejo, Luis
25
Miles, Ian D.
20
Djellal, Faridah
19
Cuadrado Roura, Juan R.
18
Edvardsson, Bo
18
Witell, Lars
17
Kowalkowski, Christian
16
Corsten, Hans
15
Daniels, Peter W.
14
Savona, Maria
14
Evangelista, Rinaldo
13
Gustafsson, Anders
13
Philippe, Jean
12
Stare, Metka
12
Wirtz, Jochen
12
Bosch, Gerhard
11
McColl-Kennedy, Janet R.
11
Bruhn, Manfred
10
Gebauer, Heiko
10
Gössinger, Ralf
10
Kindström, Daniel
10
Léo, Pierre-Yves
10
Meliciani, Valentina
10
Coffey, William J.
9
Mattoo, Aaditya
9
O'Cass, Aron
9
Rahman, Zillur
9
Ström, Patrik
9
Wyszkowska-Kuna, Joanna
9
Bosworth, Barry
8
Büttgen, Marion
8
Findlay, Christopher Charles
8
Gallego, Jorge
8
Hipp, Christiane
8
Huang, Ming-Hui
8
Maroto Sánchez, Andrés
8
Raddats, Chris
8
Reichwald, Ralf
8
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International journal of production economics
4
Economic surveys and data analysis : CIRET Conference proceedings, Paris 2000 ; [from October 11 to October 14, 2000]
1
Economics of innovation and new technology
1
European journal of operational research : EJOR
1
Flexibilisierungstendenzen in der betrieblichen Personalpolitik : Anreize, Arbeitszeiten und Qualifikation ; Beiträge zum 3. Köln-Bonner Kolloquium zur Personalökonomie
1
IEEE transactions on engineering management : EM
1
International journal of industrial organization
1
Journal of operations management
1
Labour : review of labour economics and industrial relations
1
Transportation research / E : an international journal
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ECONIS (ZBW)
13
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1
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10
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13
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1
Offline supplementary service strategies for the online marketplace : third-party service or marketplace service?
Zheng, Zhijun
;
Li, Gang
;
Cheng, T. C. E.
;
Wu, Feng
- In:
Transportation research / E : an international journal
164
(
2022
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013366781
Saved in:
2
Overcoming the service paradox by leveraging organizational design and cultural factors : a combined configuration and contingency approach
Yan, Kaining
;
Cheng, T. C. E.
;
Li, Gang
;
Wei, Zelong
- In:
IEEE transactions on engineering management : EM
68
(
2021
)
2
,
pp. 498-512
Persistent link: https://www.econbiz.de/10012542804
Saved in:
3
Continuous improvement competence, employee creativity, and new service development performance : a frontline employee perspective
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
171
(
2016
),
pp. 275-288
Persistent link: https://www.econbiz.de/10011437383
Saved in:
4
Operational improvement competence and service recovery performance : the moderating effects of role stress and job resources
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
164
(
2015
),
pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
Saved in:
5
Make-or-buy service capacity decision in a supply chain providing after-sales service
Li, Gang
;
Huang, Feng Feng
;
Cheng, T. C. E.
;
Zheng, Quan
; …
- In:
European journal of operational research : EJOR
239
(
2014
)
2
,
pp. 377-388
Persistent link: https://www.econbiz.de/10010407880
Saved in:
6
The relationships among leadership, goal orientation, and service quality in high-contact service industries : an empirical study
Yee, Rachel W. Y.
;
Lee, Peter K. C.
;
Yeung, Andy C. L.
; …
- In:
International journal of production economics
141
(
2013
)
2
,
pp. 452-464
Persistent link: https://www.econbiz.de/10009728463
Saved in:
7
An empirical study of employee loyalty, service quality and firm performance in the service industry
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
;
Cheng, T. C. E.
- In:
International journal of production economics
124
(
2010
)
1
,
pp. 109-120
Persistent link: https://www.econbiz.de/10003966973
Saved in:
8
The impact of employee satisfaction on quality and profitability in high-contact service industries
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
;
Cheng, T. C. E.
- In:
Journal of operations management
26
(
2008
)
5
,
pp. 651-668
Persistent link: https://www.econbiz.de/10003766808
Saved in:
9
A microeconometric note on product innovation and product innovation advertising
Kaiser, Ulrich
- In:
Economics of innovation and new technology
14
(
2005
)
7
,
pp. 573-582
Persistent link: https://www.econbiz.de/10002994080
Saved in:
10
An empirical test of models explaining research expenditures and research cooperation : evidence for the German service sector
Kaiser, Ulrich
- In:
International journal of industrial organization
20
(
2002
)
6
,
pp. 747-774
Persistent link: https://www.econbiz.de/10001666672
Saved in:
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