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person:"Ladhari, Riadh"
~person:"Pekkola, Sanna"
~subject:"Performance measurement"
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Performance measurement
Dienstleistungsqualität
18
Service quality
18
Customer satisfaction
12
Kundenzufriedenheit
12
Performance-Messung
6
Canada
5
Emotion
5
Kanada
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Hotel industry
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Hotellerie
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Tunesien
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Tunisia
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service
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Ladhari, Riadh
Pekkola, Sanna
Shahin, Arash
6
Ukko, Juhani
6
Park, Sang-June
4
Asif, Muhammad
3
Dabestani, Reza
3
Lyu, Yijing
3
Saunila, Minna
3
Shirouyehzad, Hadi
3
Ye, Yijiao
3
Yi, Youjae
3
Zhou, Xing
3
Ahmed, Zahir
2
Arulraj, A.
2
Aryee, Samuel
2
Bachrach, Daniel G.
2
Bastl, Marko
2
Burgess, James Francis
2
Chua, Chew Lian
2
Dun, Zanna van
2
Franceschini, Fiorenzo
2
Galetzka, Mirjam
2
Ha Nam Khanh, Giao
2
He, Zhen
2
Henseler, Jörg
2
Hitchcock, Michael
2
Johnson, Mark
2
Jolly, Phillip M.
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Karatzas, Antonios
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Benchmarking : an international journal ; BIJ
1
International journal of business performance management
1
International journal of quality & reliability management
1
International journal of services and operations management
1
Journal of retailing and consumer services
1
The service industries journal
1
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ECONIS (ZBW)
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1
Gaining insights into the measurement of value in industrial service network
Saunila, Minna
;
Rantala, Tero
;
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 478-493
Persistent link: https://www.econbiz.de/10011704838
Saved in:
2
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
3
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
4
Performance measurement approach to show the value for the customer in an industrial service network
Ukko, Juhani
;
Pekkola, Sanna
;
Saunila, Minna
;
Rantala, Tero
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
Saved in:
5
An independet assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+ TM scale
Morales Alvarez, Miguel
;
Ladhari, Riadh
;
Reynoso, Javier
; …
- In:
The service industries journal
32
(
2012
)
16
,
pp. 2585-2605
Persistent link: https://www.econbiz.de/10009693488
Saved in:
6
Developing e-service quality scales : a literature review
Ladhari, Riadh
- In:
Journal of retailing and consumer services
17
(
2010
)
6
,
pp. 464-477
Persistent link: https://www.econbiz.de/10008696008
Saved in:
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