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person:"Prentice, Catherine"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of retailing and consumer services"
~person:"Wood, Van R."
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Intelligence
6
Intelligenz
6
Dienstleistungsqualität
5
Service quality
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Customer service
4
Emotion
4
Emotional intelligence
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Kundenservice
4
Consumer behaviour
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Customer satisfaction
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Prentice, Catherine
Wood, Van R.
Agnihotri, Raj
1
Altinay, Levent
1
Arslanagic-Kalajdzic, Maja
1
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Journal of business research : JBR
Journal of retailing and consumer services
International journal of hospitality management
2
Journal of hospitality marketing & management
2
Individual sources, dynamics, and expressions of emotion : [contributions to the 2012 International Conference on Emotion and Organizational Life held in Helsinki, Finland]
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of service theory and practice
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Knowledge management research & practice : KMRP ; an official journal of the OR Society
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Services marketing quarterly
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The journal of brand management : an international journal
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Tourism and hospitality research : the surrey quarterly review
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ECONIS (ZBW)
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1
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
2
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
3
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
4
Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
5
Impacts of personality, emotional intelligence and adaptiveness on service performance of casino hosts : a hierarchical approach
Prentice, Catherine
;
King, Brian
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1637-1643
Persistent link: https://www.econbiz.de/10009757003
Saved in:
6
Evaluating export markets : experienced exporters' hierarchical cognitive structures
Wood, Van R.
;
Karriker, Joy H.
;
Williams, Larry J.
- In:
Journal of business research : JBR
63
(
2010
)
12
,
pp. 1261-1266
Persistent link: https://www.econbiz.de/10008747521
Saved in:
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