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person:"Prentice, Catherine"
~person:"Chan, Sow Hup"
~subject:"Consumer behaviour"
~type_genre:"Article in journal"
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Consumer behaviour
Gambling
29
Glücksspiel
29
Dienstleistungsqualität
19
Service quality
19
Customer satisfaction
16
Kundenzufriedenheit
16
Beziehungsmarketing
15
Relationship marketing
15
Konsumentenverhalten
14
Macau
9
Southeast Asia
6
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6
Casinos
5
Arbeitskräfte
4
China
4
Customer loyalty
4
Intelligence
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Intelligenz
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Brand image
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Brand management
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Casino
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Customer retention
3
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3
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Markenimage
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Rauchen
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Smoking
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Alcohol consumption
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Australia
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Australien
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Casino service quality
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Article in journal
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Prentice, Catherine
Chan, Sow Hup
Wong, IpKin Anthony
10
Humphreys, Brad R.
7
Drayer, Joris
5
Dwyer, Brendan
5
Shapiro, Stephen L.
4
Soebbing, Brian P.
4
Tsai, Henry
4
Barsky, Jonathan
3
Han, Heesup
3
Hing, Nerilee
3
Houghton, David M.
3
Hwang, Jinsoo
3
Ji, Chunli
3
Liu, Matthew Tingchi
3
Lucas, Anthony F.
3
Paul, Rodney J.
3
Tanford, Sarah
3
Weinbach, Andrew P.
3
Baloglu, Seyhmus
2
Chatwin, Chris
2
Cheung, Catherine
2
Feddersen, Arne
2
Fong, Lawrence Hoc Nang
2
Forrest, David
2
Grant, Alan P.
2
Kainulainen, Tuomo
2
Kim, Sung S.
2
Lam, Desmond
2
Lamont, Matthew
2
Legg, Mark
2
Lo, Ada
2
Ma, Xiao
2
Nowlin, Edward L.
2
Perez, Levi
2
Saastamoinen, Jani
2
Sam, Kin Meng
2
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2
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Journal of business research : JBR
3
International journal of hospitality management
2
Journal of retailing and consumer services
2
Psychology & marketing
2
The journal of gambling business and economics
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of vacation marketing
1
Services marketing quarterly
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ECONIS (ZBW)
14
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1
Mainland Chinese casino visitors to Macau : linking service, brand image, satisfaction and loyality
Chan, Sow Hup
;
Wan, Yim King Penny
;
Jeong, Miyoung
- In:
The journal of gambling business and economics
13
(
2020
)
1
,
pp. 87-115
Persistent link: https://www.econbiz.de/10012654059
Saved in:
2
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
3
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
4
Linking transaction-specific satisfaction and customer loyalty : the case of casino resorts
Ji, Chunli
;
Prentice, Catherine
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431580
Saved in:
5
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
6
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
7
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
8
Casino marketing, problem gamblers or loyal customers?
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2084-2092
Persistent link: https://www.econbiz.de/10011373152
Saved in:
9
Multiple Ps′ effects on gambling, drinking and smoking : advancing theory and evidence
Prentice, Catherine
;
Cotte, June
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2045-2048
Persistent link: https://www.econbiz.de/10011373175
Saved in:
10
Revisiting problem gamblers' harsh gaze on casino services : applying complexity theory to identify exceptional customers
Woodside, Arch G.
;
Prentice, Catherine
;
Larsen, Anders
- In:
Psychology & marketing
32
(
2015
)
1
,
pp. 65-77
Persistent link: https://www.econbiz.de/10011287634
Saved in:
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