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person:"Rebitzer, James B."
~isPartOf:"Journal of service management"
~person:"Sharma, Piyush"
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Customer satisfaction
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Dienstleistungsqualität
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Rebitzer, James B.
Sharma, Piyush
Edvardsson, Bo
7
Witell, Lars
5
Fisk, Raymond P.
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McColl-Kennedy, Janet R.
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Riel, Allard C. R. van
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Journal of service management
The journal of services marketing
9
Working paper / National Bureau of Economic Research, Inc.
4
Journal of business research : JBR
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Journal of retailing and consumer services
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NBER Working Paper
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NBER working paper series
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A Research Agenda for Service Marketing
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Branding and sustainable competitive advantage : building virtual presence
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of international consumer marketing
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Public policy brief
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The American economic review
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The changing hospital industry : comparing not-for-profit and for-profit institutions
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The fragmentation of U.S. Health care : causes and solutions
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The journal of economic perspectives : EP ; a journal of the American Economic Association
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Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
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2
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
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