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person:"Rebitzer, James B."
~person:"Sharma, Piyush"
~subject:"Service industry"
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Service industry
Dienstleistungsqualität
35
Service quality
35
Customer satisfaction
18
Kundenzufriedenheit
18
USA
13
United States
13
Consumer behaviour
10
Konsumentenverhalten
10
Cross-cultural management
7
Interkulturelles Management
7
Gesundheitswesen
6
Health care system
6
Hospital
6
Information costs
6
Informationskosten
6
Krankenhaus
6
Beziehungsmarketing
5
Competition
5
Customer service
5
Health insurance
5
Krankenversicherung
5
Kundenservice
5
Organisationsstruktur
5
Organizational structure
5
Relationship marketing
5
Wettbewerb
5
Betriebliches Gesundheitsmanagement
4
Costs
4
Dienstleistungssektor
4
Insurance market
4
Intercultural service encounters
4
Kosten
4
Occupational health
4
Search theory
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Suchtheorie
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Versicherungsmarkt
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Rebitzer, James B.
Sharma, Piyush
Rahman, Zillur
8
Talib, Faisal
7
Dahlgaard-Park, Su Mi
6
Qureshi, M. N.
6
Wirtz, Jochen
6
Gustafsson, Anders
5
Huang, Ming-Hui
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McColl-Kennedy, Janet R.
5
Rust, Roland T.
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Brady, Michael K.
4
Calabrese, Armando
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Cheng, T. C. E.
4
Edvardsson, Bo
4
Gong, Taeshik
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Kowalkowski, Christian
4
O'Cass, Aron
4
Sousa, Rui
4
Tai, Yang-Fei
4
Ukko, Juhani
4
Witell, Lars
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Wünderlich, Nancy V.
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Anderson, Sidney
3
Barnes, Donald C.
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Basu, Rana
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Bhola, Prabha
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Bitner, Mary Jo
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Bowen, David E.
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Chi, Nai-Wen
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Frei, Frances X.
3
Gerstner, Eitan
3
Grönroos, Christian
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Hadwich, Karsten
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Huang, Ming-hui
3
Huiskonen, Janne
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Jayaram, Jayanth
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Johnson, Lester W.
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Karatzas, Antonios
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A Research Agenda for Service Marketing
1
Journal of business research : JBR
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
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ECONIS (ZBW)
4
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1
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
2
Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush
;
Jain, Kokil
;
Kingshott, Russel P. J.
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
Saved in:
3
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
4
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
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